DrFirst incident

Total Benefits (Price Transparency) service performance degradation due to third party PBM outage

Minor Resolved View vendor source →

DrFirst experienced a minor incident on October 29, 2025 affecting Price Transparency (mBc), lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 05:56 PM UTC
Resolved
Oct 29, 2025, 06:27 PM UTC
Duration
31m
Detected by Pingoru
Oct 29, 2025, 05:56 PM UTC

Affected components

Price Transparency (mBc)

Update timeline

  1. investigating Oct 29, 2025, 05:56 PM UTC

    Some customers may experience performance issues with Total Benefits (Price Transparency) at this time due to a third party PBM outage.

  2. identified Oct 29, 2025, 06:06 PM UTC

    We are making internal changes to disable the PBM connections until their services are stabilized.

  3. monitoring Oct 29, 2025, 06:18 PM UTC

    We have completed the internal changes to disable PBM connections. We are now actively monitoring system stability and will re-enable the connections once PBM services have been confirmed as stable.

  4. resolved Oct 29, 2025, 06:27 PM UTC

    This incident has been resolved.