DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 )

Minor Resolved View vendor source →

DrFirst experienced a minor incident on April 17, 2026 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 01:46 AM UTC
Resolved
Apr 17, 2026, 03:18 AM UTC
Duration
1h 32m
Detected by Pingoru
Apr 17, 2026, 01:46 AM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)

Update timeline

  1. investigating Apr 17, 2026, 01:46 AM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Update) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Apr 17, 2026, 01:47 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 17, 2026, 02:11 AM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 17, 2026, 03:18 AM UTC

    This incident has been resolved.