DrFirst incident

Degraded Performance – US Live Messaging / Chat

DrFirst experienced a minor incident on May 8, 2026 affecting DrFirst US Live Messaging/Chat, lasting 16h 36m. The incident has been resolved; the full update timeline is below.

Started: May 08, 2026, 01:55 AM UTC
Resolved: May 08, 2026, 06:32 PM UTC
Duration: 16h 36m
Detected by Pingoru: May 08, 2026, 01:55 AM UTC

Affected components

DrFirst US Live Messaging/Chat

Update timeline

investigating May 08, 2026, 01:55 AM UTC

We are currently aware of an ongoing issue affecting DrFirst US Live Messaging and Chat functionality. The disruption is caused by an outage impacting an external third-party platform that supports these services. Our team is actively monitoring the situation. We appreciate your patience as we work to restore full service.
monitoring May 08, 2026, 09:20 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 08, 2026, 06:32 PM UTC

This incident has been resolved.