DrFirst experienced a minor incident on October 20, 2025 affecting EPCS IDP (Experian/ID.me) and SmartAllergy and 1 more component, lasting 20h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:13 PM UTC
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd-Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
- investigating Oct 20, 2025, 04:45 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 04:53 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 06:33 PM UTC
We are continuing to experience degraded performance affecting some of our services due to an ongoing issue with our cloud provider. Our teams are actively monitoring the situation and working closely with our provider as they implement mitigations. We are seeing improvements in service availability and performance, with continued progress expected. We apologize for any inconvenience and appreciate your patience as we work to restore full service.
- investigating Oct 20, 2025, 08:06 PM UTC
Our teams are actively monitoring the situation and working closely with our provider as they implement mitigations. We are seeing improvements in service availability and performance, with continued progress expected. We apologize for any inconvenience and appreciate your patience as we work to restore full service.
- monitoring Oct 20, 2025, 09:48 PM UTC
We are seeing improvements in system performance across our product suite. We will continue to monitor the health of our cloud provider's services and their effects on DrFirst customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation.
- resolved Oct 21, 2025, 11:22 AM UTC
This incident has been resolved.