DrFirst incident

3rd Party Cloud Provider Incident

Minor Resolved View vendor source →

DrFirst experienced a minor incident on October 20, 2025 affecting SmartAllergy and SmartDrug and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:06 AM UTC
Resolved
Oct 20, 2025, 09:40 AM UTC
Duration
33m
Detected by Pingoru
Oct 20, 2025, 09:06 AM UTC

Affected components

SmartAllergySmartDrugElectronic Prescribing for Controlled Substances (EPCS)SmartPharmacyHuddleSystem Migrations (SmartProcessor)SmartScanMedication History (MedHx)SmartSigSmartSwitch

Update timeline

  1. investigating Oct 20, 2025, 09:06 AM UTC

    Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.

  2. monitoring Oct 20, 2025, 09:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 09:40 AM UTC

    This incident has been resolved.