Affected components
Update timeline
- investigating May 01, 2026, 01:48 PM UTC
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
- investigating May 01, 2026, 02:03 PM UTC
We are continuing to investigate this issue.
- identified May 01, 2026, 02:19 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 01, 2026, 02:51 PM UTC
We are continuing to work on a fix for this issue.
- identified May 01, 2026, 03:37 PM UTC
We are currently investigating an issue affecting login access for retail & portal practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
- identified May 01, 2026, 03:53 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 01, 2026, 03:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2026, 04:04 PM UTC
This incident has been resolved.
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