DrFirst incident

Intermittent Performance Issues with Prescription Routing (Gadget)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on April 27, 2026 affecting Prescription Routing (Gadget), lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 06:48 PM UTC
Resolved
Apr 27, 2026, 09:27 PM UTC
Duration
2h 39m
Detected by Pingoru
Apr 27, 2026, 06:48 PM UTC

Affected components

Prescription Routing (Gadget)

Update timeline

  1. investigating Apr 27, 2026, 06:48 PM UTC

    Some customers may experience intermittent performance issues with Prescription Routing (Gadget) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Apr 27, 2026, 07:13 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 27, 2026, 07:32 PM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 27, 2026, 08:16 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Apr 27, 2026, 08:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 27, 2026, 09:27 PM UTC

    This incident has been resolved.