DrFirst incident

CVS Prescription Processing Delays

Minor Resolved View vendor source →

DrFirst experienced a minor incident on February 5, 2026 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 10h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 05:25 PM UTC
Resolved
Feb 06, 2026, 04:06 AM UTC
Duration
10h 41m
Detected by Pingoru
Feb 05, 2026, 05:25 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

  1. investigating Feb 05, 2026, 05:25 PM UTC

    We are aware of delays affecting prescription delivery to CVS pharmacies. Our engineering team is actively working to identify and resolve the underlying cause. Prescriptions are still being processed; customers may experience longer than normal delivery times. We will continue to provide updates as the situation progresses.

  2. investigating Feb 05, 2026, 06:22 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 05, 2026, 07:00 PM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 05, 2026, 07:39 PM UTC

    We are continuing to investigate this issue.

  5. investigating Feb 05, 2026, 08:16 PM UTC

    We are continuing to investigate this issue.

  6. investigating Feb 05, 2026, 09:08 PM UTC

    We are continuing to investigate this issue.

  7. identified Feb 05, 2026, 09:51 PM UTC

    The issue has been identified and a fix is being implemented.

  8. resolved Feb 06, 2026, 04:06 AM UTC

    Scheduled E-Prescribing Desktop and Mobile maintenance completed.