DrFirst incident

Issues with Electronic Prescribing for Controlled Substances (EPCS)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on October 31, 2025 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 02:01 AM UTC
Resolved
Oct 31, 2025, 03:09 AM UTC
Duration
1h 7m
Detected by Pingoru
Oct 31, 2025, 02:01 AM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)Electronic Prescribing for Controlled Substances (EPCS)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

  1. identified Oct 31, 2025, 02:01 AM UTC

    Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Specifically Symantec tokens. This is not affecting other token vendors such as OneSpan. Our engineers are aware and working to resolve this as soon as possible. To send a prescription immediately, please check your state EPCS mandate regarding alternate prescribing methods due to an electronic failure.

  2. resolved Oct 31, 2025, 03:09 AM UTC

    This incident has been resolved.