DrFirst incident

Issue retrieving and responding to pharmacy messages with E-Prescribing Desktop (Rcopia)

Minor Resolved View vendor source →
Started
Mar 27, 2026, 02:47 PM UTC
Resolved
Mar 27, 2026, 02:56 PM UTC
Duration
9m
Detected by Pingoru
Mar 27, 2026, 02:47 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

  1. investigating Mar 27, 2026, 02:47 PM UTC

    Some customers may experience issues retrieving and responding to pharmacy messages. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Mar 27, 2026, 02:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 27, 2026, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 27, 2026, 02:56 PM UTC

    This incident has been resolved.

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