Dovetail Outage History

Type: Incident Duration: 4 hours Affected Components: Projects Mar 19, 03:02:57 GMT+0 - Investigating - We are currently investigating an incident that is impacting playback for redacted videos. Please note that this incident is only impacting users with **Viewer** role. Mar 19, 07:03:11 GMT+0 - Resolved - This incident has been resolved. If you continue to run into this issue, please reach out to [[email protected]](mailto:[email protected]) so that we can have a look. Thanks for your patience.

Type: Incident Duration: 2 hours and 57 minutes Affected Components: Magic features Mar 9, 01:55:54 GMT+0 - Investigating - We are investigating an issue with AI docs **(beta)** and it is currently unavailable across all regions. As a workaround, users can generate a doc from chat. Mar 9, 04:52:25 GMT+0 - Resolved - This issue has been resolved. Please refresh your page and try generating an AI doc again. Thank you for your patience!

Type: Incident Duration: 56 minutes Affected Components: Magic features Mar 2, 04:36:47 GMT+0 - Identified - Contextual chat is currently down for workspaces with AI processing regions set to 'Australia'. Our team is currently working on a fix for this issue. Thank you for your patience with us. Mar 2, 05:33:16 GMT+0 - Resolved - We have released a fix for this issue. Contextual Chat is now fully operational for all AU hosted workspaces. We appreciate your patience while we resolved this. If you continue to experience any issues, please contact our team at [**[email protected]**](mailto:[email protected]) so we can look into this again.

Type: Incident Duration: 42 minutes Affected Components: Ask Dovetail Feb 26, 23:23:33 GMT+0 - Identified - We’re currently investigating an issue affecting Ask Dovetail in Slack and Teams for customers who currently have multiple Slack or Teams connections set up to a single workspace. As a workaround, disconnect all existing connections and reconnect a single connection to Slack or Teams. Feb 27, 00:05:06 GMT+0 - Resolved - We've diagnosed the issue and confirmed that the incident has not impacted any customer workspaces. Please reach out to [[email protected]](mailto:[email protected]) if you are finding any Ask Dovetail related issues in your workspace.