Dovetail Outage History

We've implemented a fix and and are no longer seeing errors.

Type: Incident Duration: 1 hour and 40 minutes Affected Components: Marketing website May 10, 07:25:00 GMT+0 - Monitoring - We have identified an issue with our service provider at 8:09 UTC and they have implemented a fix. continues to experience intermittent 504s / 500s. You may see the message "ERROR: Failed to contact the origin". We are working with the service provider to keep this incident updated, and we will send another update once the issue is fully resolved. May 10, 08:56:58 GMT+0 - Monitoring - The service provider has implemented a fix, and we can see that the website is no longer experiencing issues. We are continuing to monitor the situation and will provide another update at 9:15 UTC. May 10, 09:05:21 GMT+0 - Resolved - This incident has been resolved and our service provider is no longer experiencing any issues.

Type: Incident Duration: 4 hours Affected Components: Projects Mar 19, 03:02:57 GMT+0 - Investigating - We are currently investigating an incident that is impacting playback for redacted videos. Please note that this incident is only impacting users with **Viewer** role. Mar 19, 07:03:11 GMT+0 - Resolved - This incident has been resolved. If you continue to run into this issue, please reach out to [[email protected]](mailto:[email protected]) so that we can have a look. Thanks for your patience.

Type: Incident Duration: 2 hours and 57 minutes Affected Components: Magic features Mar 9, 01:55:54 GMT+0 - Investigating - We are investigating an issue with AI docs **(beta)** and it is currently unavailable across all regions. As a workaround, users can generate a doc from chat. Mar 9, 04:52:25 GMT+0 - Resolved - This issue has been resolved. Please refresh your page and try generating an AI doc again. Thank you for your patience!

Type: Incident Duration: 56 minutes Affected Components: Magic features Mar 2, 04:36:47 GMT+0 - Identified - Contextual chat is currently down for workspaces with AI processing regions set to 'Australia'. Our team is currently working on a fix for this issue. Thank you for your patience with us. Mar 2, 05:33:16 GMT+0 - Resolved - We have released a fix for this issue. Contextual Chat is now fully operational for all AU hosted workspaces. We appreciate your patience while we resolved this. If you continue to experience any issues, please contact our team at [**[email protected]**](mailto:[email protected]) so we can look into this again.

Type: Incident Duration: 42 minutes Affected Components: Ask Dovetail Feb 26, 23:23:33 GMT+0 - Identified - We’re currently investigating an issue affecting Ask Dovetail in Slack and Teams for customers who currently have multiple Slack or Teams connections set up to a single workspace. As a workaround, disconnect all existing connections and reconnect a single connection to Slack or Teams. Feb 27, 00:05:06 GMT+0 - Resolved - We've diagnosed the issue and confirmed that the incident has not impacted any customer workspaces. Please reach out to [[email protected]](mailto:[email protected]) if you are finding any Ask Dovetail related issues in your workspace.

Type: Incident Duration: 3 hours and 22 minutes Affected Components: Projects Dec 3, 20:30:22 GMT+0 - Investigating - We’re currently investigating an issue where videos uploaded to Dovetail remain in a **“Processing, come back soon”** state. While transcripts and suggested highlights are completing normally, the video itself is unavailable. Our team is actively looking into this, and we’ll share an update as soon as we have more information. Thank you for your patience! Dec 3, 23:47:39 GMT+0 - Identified - We have found the root cause and are working on a fix. We appreciate your patience! Dec 3, 23:52:39 GMT+0 - Resolved - This incident has been resolved. If you continue to run into any issues, please reach out to us at [email protected].

Type: Incident Duration: 1 hour and 57 minutes Affected Components: Magic features Nov 18, 03:22:26 GMT+0 - Investigating - We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects. Nov 18, 03:51:25 GMT+0 - Identified - We've identified the root cause for this issue, and we are currently testing a fix. Nov 18, 05:09:39 GMT+0 - Monitoring - We have released the fix and are now monitoring the result. Nov 18, 05:19:21 GMT+0 - Resolved - We have released the fix and confirmed that functionality is now restored.

Type: Incident Duration: 1 hour and 40 minutes Affected Components: Magic features, , Projects, Channels, Dovetail web application → Nov 11, 23:21:38 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 11, 23:18:49 GMT+0 - Investigating - We are actively investigating an issue impacting the rendering and display of citations (source links) within chat conversations. We appreciate your patience as our team works to restore full functionality. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries and we will keep you updated in the meanwhile. Nov 12, 00:58:32 GMT+0 - Resolved - The issue impacting citations (source links) within chat conversations has now been resolved. Thank you once again for your patience and understanding while we addressed this incident. If you continue to experience any unusual behavior with citations, please [reach out to our support team](https://dovetail.com/help/).

Type: Incident Duration: 1 hour and 40 minutes Affected Components: Magic features, Ask Dovetail, Channels Oct 31, 05:04:20 GMT+0 - Resolved - This incident has been resolved. Oct 31, 03:24:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 31, 03:49:58 GMT+0 - Identified - We have identified the issue and are deploying a fix Oct 31, 04:14:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 3 hours and 37 minutes Affected Components: Magic features, , Ask Dovetail, Billing & payments, Authentication, Projects, Recruit, Channels, Dovetail web application → Oct 23, 18:00:00 GMT+0 - Identified - We’re currently investigating an incident causing overall slowness in Dovetail for users in the US A region. You may experience delays when loading pages, exporting data, or performing other actions. Our team is actively working to restore normal performance as soon as possible. Oct 23, 21:37:11 GMT+0 - Resolved - This incident has been resolved. Please reach out to our support team if you are still experiencing issues and we will be happy to investigate further/

Type: Incident Duration: 3 hours and 27 minutes Affected Components: Magic features, , Ask Dovetail, Billing & payments, Authentication, Projects, Recruit, Channels, Dovetail web application → Oct 20, 17:00:45 GMT+0 - Identified - We are seeing degraded performance in Dovetail, due to underlying issues still present with our cloud provider. Some features may be slow to load, or unable to load entirely at this time. We are working with them to restore service as soon as possible. Oct 20, 20:27:50 GMT+0 - Resolved - The issues related to an outage with our cloud provider have now been resolved. We’re continuing to monitor for any lingering errors, but all services are currently operating as expected. If you continue to experience issues, please: 1. Retry your action. 2. If the problem persists, contact Dovetail Support and we’ll be happy to investigate further.

Type: Incident Duration: 3 hours and 17 minutes Affected Components: API, Integrations, Magic features, , Ask Dovetail, Billing & payments, Authentication, Projects, Recruit, Channels, Dovetail web application → Oct 20, 09:58:00 GMT+0 - Monitoring - Our Cloud provider has implemented a fix, and services are slowly being restored. We will continue to monitor the issue and provide an update once full performance is restored. Thank you for your patience. Oct 20, 10:47:43 GMT+0 - Resolved - Dovetail is fully operational. Please reach out to support if you still experience any issues. Oct 20, 07:30:33 GMT+0 - Identified - Dovetail is currently unavailable due to a global outage affecting our cloud provider. We are monitoring the situation closely and actively working with our provider to resume service.

Type: Incident Duration: 1 hour and 42 minutes Affected Components: Ask Dovetail, Billing & payments, Authentication, API, Integrations, Marketing website, Projects, , Magic features, Channels, Recruit, Dovetail web application → Oct 9, 02:46:06 GMT+0 - Investigating - We are currently investigating this incident. Oct 9, 02:49:00 GMT+0 - Identified - We are identified the cause for this incident. Oct 9, 02:59:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 9, 04:28:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 day and 24 minutes Affected Components: Ask Dovetail, Billing & payments, Authentication, API, Integrations, Marketing website, Projects, Magic features, Channels, Recruit Oct 8, 22:56:22 GMT+0 - Investigating - We are currently investigating this incident. Oct 8, 23:03:35 GMT+0 - Monitoring - We're seeing users able to access Dovetail again Oct 9, 23:20:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 38 minutes Affected Components: Billing & payments Sep 19, 16:05:57 GMT+0 - Identified - We’ve identified the issue blocking Free plan users from upgrading to a paid plan. A fix is being rolled out, and we’ll share an update once it’s fully deployed. Sep 19, 15:00:00 GMT+0 - Investigating - We’ve identified an issue where users on our Free plan are currently unable to upgrade directly in-product. Our team is actively investigating the cause. Workaround: If you’d like to upgrade in the meantime, please reach out to our Support team, who can assist you with subscribing. We’ll provide updates here as soon as more information is available. Sep 19, 16:38:18 GMT+0 - Resolved - The issue that prevented Free plan users from upgrading to a paid plan has now been resolved. All upgrade flows are working as expected. Users may need to refresh their screen for the fix to take effect. Thank you for your patience while we worked on this.

Type: Incident Duration: 5 hours and 11 minutes Affected Components: , Authentication, Dovetail web application → Sep 12, 15:35:00 GMT+0 - Investigating - We are currently investigating an issue where some users may experience a redirect login loop. As a temporary workaround, please try clearing your browser cache or using an incognito/private window. A permanent fix is in progress, and we will provide updates as soon as it’s resolved. Sep 12, 20:41:46 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 12, 20:45:42 GMT+0 - Resolved - This incident has been resolved. If you are still experiencing issues, please reach out to our support team at [email protected]