Dovetail experienced a minor incident on December 9, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 09, 2025, 02:00 PM UTC
Type: Incident Duration: 3 hours and 20 minutes Affected Components: , Projects, Dovetail web application → Dec 9, 16:58:51 GMT+0 - Identified - We have identified the issue, and the fix is on the way. We’ll provide another update as soon as it’s resolved. Dec 9, 17:20:23 GMT+0 - Resolved - The issue has been resolved. To see the changes, you may need to hard refresh your browser. Thank you for your patience! Dec 9, 14:00:17 GMT+0 - Investigating - Some users are currently unable to click and open data or insights within Dovetail. Clicking items directly in the UI doesn’t respond. **Workaround:** If available, users can still access content by opening the direct URL associated with the data. **Status:** Our team is currently investigating the issue. We’ll share updates here as we learn more. Dec 9, 15:31:12 GMT+0 - Investigating - This issue currently affects only Board and Grid views. As a workaround, you can switch to a different data or insight view to access your content. We're still actively investigating.