Dovetail experienced a major incident on November 17, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 17, 2025, 05:00 PM UTC
Type: Incident Duration: 4 hours and 51 minutes Affected Components: Projects Nov 17, 21:51:26 GMT+0 - Resolved - We are pleased to confirm that the incident impacting video exports and transcription has been fully resolved and all services are stable. We apologize for any inconvenience this incident may have caused. If you have any further questions or continue to experience issues, please [reach out to our support team](https://dovetail.com/help/). Nov 17, 17:00:23 GMT+0 - Investigating - Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible. We are currently investigating this incident. Nov 17, 19:00:22 GMT+0 - Identified - Our team has identified the issue affecting video exports and transcription generation and is actively working on a fix. We’ll provide updates as soon as we have more information. Nov 17, 21:11:51 GMT+0 - Monitoring - The issue affecting video export and transcriptions has now been resolved. We are continuing to monitor the system closely. Please note that processing may still be delayed as we clear the accumulated backlog. We appreciate your patience while we work through this. If you have any further questions or continue to experience issues, please [reach out to our support team](https://dovetail.com/help/).