Is Dovetail down?

We are investigating reports that Chat and Agents are losing memory and stalling in some cases.

We have identified the root cause and we are rolling out a fix for this issue.

The fix has been verified and the incident is now resolved.

Type: Incident Duration: 3 hours and 22 minutes Affected Components: Agents, Chat Sep 9, 09:22:01 GMT+0 - Resolved - The fix has been verified and the incident is now resolved. Sep 9, 06:00:21 GMT+0 - Investigating - We are investigating reports that Chat and Agents are losing memory and stalling in some cases. Sep 9, 07:06:10 GMT+0 - Identified - We have identified the root cause and we are rolling out a fix for this issue.

We're aware that some users are unable to connect or reconnect the Zapier integration, seeing an OAuth or authorization error. Our team is investigating and will post updates here as we learn more. This is impacting all customers using Zapier and Dovetail. If you're affected, no action is needed on your end right now — we'll update this page once we have a fix or workaround. We apologize for any inconvenience.

We've identified the root cause of the Zapier OAuth connection errors and are now working on a fix. We'll continue to post updates here as we make progress.

We implemented a fix and are currently monitoring the result.

We've rolled back the change that caused the Zapier OAuth connection errors. If you were affected, please try the following steps: 1\. Do a hard refresh of your browser (or log out of Zapier and log back in). 2\. Try connecting your Zapier integration again. This should now work as expected. If you're still running into issues after these steps, please email [[email protected]](mailto:[email protected]) with a screen recording of the issue (with your browser console log open) so we can continue investigating.

Type: Incident Duration: 2 hours and 38 minutes Affected Components: Integrations Aug 11, 18:38:59 GMT+0 - Resolved - We've rolled back the change that caused the Zapier OAuth connection errors. If you were affected, please try the following steps: 1\. Do a hard refresh of your browser (or log out of Zapier and log back in). 2\. Try connecting your Zapier integration again. This should now work as expected. If you're still running into issues after these steps, please email [[email protected]](mailto:[email protected]) with a screen recording of the issue (with your browser console log open) so we can continue investigating. Aug 11, 16:00:51 GMT+0 - Investigating - We're aware that some users are unable to connect or reconnect the Zapier integration, seeing an OAuth or authorization error. Our team is investigating and will post updates here as we learn more. This is impacting all customers using Zapier and Dovetail. If you're affected, no action is needed on your end right now — we'll update this page once we have a fix or workaround. We apologize for any inconvenience. Aug 11, 18:15:45 GMT+0 - Identified - We've identified the root cause of the Zapier OAuth connection errors and are now working on a fix. We'll continue to post updates here as we make progress. Aug 11, 18:32:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 10 hours Affected Components: Projects Aug 7, 03:56:47 GMT+0 - Monitoring - We have identified and fixed the root cause of this issue, so the **Copy to** and **Duplicate** actions will no longer change titles to "**Loading**". Our engineers are now working to restore the titles that were affected while the issue was active. You can now use the **Copy to** and **Duplicate** actions within project as normal. We will provide a further update once the restoration of affected titles is complete. Aug 7, 08:00:24 GMT+0 - Resolved - This incident is now resolved. The Copy to and Duplicate actions are working normally and will no longer change titles to "Loading." Our engineers were able to restore the majority of affected titles, though a small number could not be recovered. If you notice any data still showing "Loading" as its title, you can safely rename it. We apologize for any inconvenience this may have caused, and thank you for your patience while we worked through this issue. If you continue to run into any issues, please reach out to our team at [email protected] Aug 6, 22:00:00 GMT+0 - Investigating - We are investigating an issue where using the **Copy to** or **Duplicate** actions within a project may incorrectly change the titles of the original data and the copied data to **"Loading"**. This issue is affecting customers across regions, and we are working to identify the cause and restore affected titles where possible. **Workaround:** At this time, we recommend avoiding the use of **Copy to** and **Duplicate** actions within projects until further notice. We will provide updates as more information becomes available. Aug 6, 23:03:29 GMT+0 - Identified - We have identified the issue causing data titles to change to **“Loading”** when using the **Copy to** or **Duplicate** actions within a project. Our team is working on a fix to prevent this from happening going forward. We are also investigating the possibility of restoring affected data titles back to their original names. The title restoration process may take several hours, and we will provide another update once we have more information.