Dovetail incident

Zapier integration: OAuth connection errors

Minor Resolved

Dovetail experienced a minor incident on August 11, 2026 affecting Integrations, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 04:00 PM UTC
Resolved
Aug 11, 2026, 06:38 PM UTC
Duration
2h 38m
Detected by Pingoru
Aug 11, 2026, 04:00 PM UTC

Affected components

Integrations

Update timeline

  1. investigating Aug 11, 2026, 04:00 PM UTC

    We're aware that some users are unable to connect or reconnect the Zapier integration, seeing an OAuth or authorization error. Our team is investigating and will post updates here as we learn more. This is impacting all customers using Zapier and Dovetail. If you're affected, no action is needed on your end right now — we'll update this page once we have a fix or workaround. We apologize for any inconvenience.

  2. identified Aug 11, 2026, 06:15 PM UTC

    We've identified the root cause of the Zapier OAuth connection errors and are now working on a fix. We'll continue to post updates here as we make progress.

  3. monitoring Aug 11, 2026, 06:32 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Aug 11, 2026, 06:38 PM UTC

    We've rolled back the change that caused the Zapier OAuth connection errors. If you were affected, please try the following steps: 1\. Do a hard refresh of your browser (or log out of Zapier and log back in). 2\. Try connecting your Zapier integration again. This should now work as expected. If you're still running into issues after these steps, please email [[email protected]](mailto:[email protected]) with a screen recording of the issue (with your browser console log open) so we can continue investigating.