Dovetail incident

Degraded availability for Chat and Agents

Minor Resolved

Dovetail experienced a minor incident on September 9, 2026 affecting Dovetail web application (Chat) and Dovetail web application (Agents), lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 06:00 AM UTC
Resolved
Sep 09, 2026, 09:22 AM UTC
Duration
3h 21m
Detected by Pingoru
Sep 09, 2026, 06:00 AM UTC

Affected components

Dovetail web application (Chat)Dovetail web application (Agents)

Update timeline

  1. investigating Sep 09, 2026, 06:00 AM UTC

    We are investigating reports that Chat and Agents are losing memory and stalling in some cases.

  2. identified Sep 09, 2026, 07:06 AM UTC

    We have identified the root cause and we are rolling out a fix for this issue.

  3. resolved Sep 09, 2026, 09:22 AM UTC

    The fix has been verified and the incident is now resolved.