Resolved after 9 days 16 hours, affecting Dovetail web application (Chat) and Dovetail web application (Agents), on July 31, 2026.
We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience.
Affected components
Update timeline
- identified Jul 31, 2026, 06:40 AM UTC
We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience..
- identified Jul 31, 2026, 06:40 AM UTC
We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience.
- resolved Aug 03, 2026, 11:07 PM UTC
This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at [[email protected]](mailto:[email protected]) .
- resolved Aug 03, 2026, 11:07 PM UTC
This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at [[email protected]](mailto:[email protected])
- identified Aug 04, 2026, 05:13 AM UTC
We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience..
- identified Aug 04, 2026, 05:13 AM UTC
We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience.
- resolved Aug 09, 2026, 11:36 PM UTC
This incident has been resolved..
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