Dovetail incident

Degraded citation outputs in Chat and Agents

Minor Resolved

Dovetail experienced a minor incident on July 31, 2026 affecting Dovetail web application (Chat) and Dovetail web application (Agents), lasting 9d 17h. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 06:40 AM UTC
Resolved
Aug 09, 2026, 11:41 PM UTC
Duration
9d 17h
Detected by Pingoru
Jul 31, 2026, 06:40 AM UTC

Affected components

Dovetail web application (Chat)Dovetail web application (Agents)

Update timeline

  1. identified Jul 31, 2026, 06:40 AM UTC

    We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience.

  2. resolved Aug 03, 2026, 11:07 PM UTC

    This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at [[email protected]](mailto:[email protected])

  3. identified Aug 04, 2026, 05:13 AM UTC

    We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience.