Dovetail experienced a minor incident on June 30, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 30, 2026, 01:58 AM UTC
Type: Incident Duration: 1 hour and 12 minutes Affected Components: Projects Jun 30, 01:58:36 GMT+0 - Investigating - We are currently investigating an issue where transcription is not working for customers using AWS as their transcription provider. If you are a workspace admin, you can check what transcription provider you're using by going to Workspace **(⋯) More → Settings → Transcription.** As a workaround, we recommend changing your transcription provider to **'Assembly AI'**. We'll provide an update as soon as we have more information. Jun 30, 02:29:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 30, 03:10:07 GMT+0 - Resolved - This incident has been resolved. For any failed transcripts, please click "Retry" to re-generate the transcript. If you continue to run into any issues, please reach out to us at [[email protected]](mailto:[email protected]).