Dovetail incident

Issue with loading folders and projects under 'Browse' page

Minor Resolved View vendor source →

Dovetail experienced a minor incident on December 2, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 10:35 PM UTC
Resolved
Dec 02, 2025, 10:35 PM UTC
Duration
Detected by Pingoru
Dec 02, 2025, 10:35 PM UTC

Update timeline

  1. resolved Dec 02, 2025, 10:35 PM UTC

    Type: Incident Duration: 3 hours and 45 minutes Affected Components: Projects Dec 2, 22:35:49 GMT+0 - Investigating - We are currently investigating two issues affecting the Browse page: 1. "All" filter not working — Selecting the _All_ filter displays all folders as empty, even when they contain projects. 2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load. These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using _Search_ or under _Your work_. Dec 3, 00:14:18 GMT+0 - Resolved - We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at [[email protected]](mailto:[email protected]) Dec 3, 01:17:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 3, 02:21:10 GMT+0 - Resolved - This incident has been resolved.