Highlight exports and Magic features are failing

Update timeline

1. resolved Nov 21, 2025, 03:30 PM UTC

   Type: Incident Duration: 2 hours and 33 minutes Affected Components: Magic features, Projects Nov 21, 15:30:00 GMT+0 - Investigating - We’re currently investigating an issue where highlight exports fail to download. When attempting an export, users see the “Preparing download” toast briefly, but no follow-up toast appears, and no file is added to the browser’s download history. You can access your downloaded highlight by navigating to **Notifications**, where you’ll see “Your highlight is ready” along with a “Download” option. Please note: If you open Notifications and then close it, you won’t be able to reopen it unless a new notification comes in. Nov 21, 16:23:57 GMT+0 - Investigating - We’re also seeing failures with the **Suggest Highlights** feature. Attempting to generate suggested highlights results in an **“Unexpected error occurred”** toast. Other Magic features may also be unavailable. **Workaround:** In _some_ cases, the highlights or actions appear after refreshing the browser. Nov 21, 18:02:30 GMT+0 - Resolved - The issues affecting **highlight exports** and Magic features have been resolved. Users should now be able to download highlights and generate suggested highlights as expected. If you experienced problems during the incident: * Refresh your browser. * If your actions (exports or suggested highlights, etc) did not save, please try again. We apologize for the disruption and appreciate your patience while we resolved this issue.