Dovetail experienced a minor incident on September 12, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 12, 2025, 05:07 AM UTC
Type: Incident Duration: 1 hour and 5 minutes Affected Components: Billing & payments, Ask Dovetail, , Channels, Magic features, Authentication, Recruit, Projects, Dovetail web application → Sep 12, 05:07:52 GMT+0 - Investigating - We are currently investigating an issue causing slow performance with Dovetail. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide another update as soon as we have more information. Please [reach out to our support team](https://dovetail.com/help/) if you need further support. Thank you for your patience and understanding. Sep 12, 06:12:42 GMT+0 - Resolved - The issue causing slow performance with Dovetail has been resolved. We've confirmed that the system is now operating normally. We're continuing to monitor the situation to ensure stability. Please [reach out to our support team](https://dovetail.com/help/) if you are still experiencing issues. Thank you for your patience and understanding while we worked to fix this.