Dovetail experienced a minor incident on September 12, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 12, 2025, 03:35 PM UTC
Type: Incident Duration: 5 hours and 11 minutes Affected Components: , Authentication, Dovetail web application → Sep 12, 15:35:00 GMT+0 - Investigating - We are currently investigating an issue where some users may experience a redirect login loop. As a temporary workaround, please try clearing your browser cache or using an incognito/private window. A permanent fix is in progress, and we will provide updates as soon as it’s resolved. Sep 12, 20:41:46 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 12, 20:45:42 GMT+0 - Resolved - This incident has been resolved. If you are still experiencing issues, please reach out to our support team at [email protected]