Cytracom incident

ControlOne Agent connectivity issues

Minor Resolved View vendor source →

Cytracom experienced a minor incident on August 5, 2025 affecting ControlOne Management Portal, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 10:16 PM UTC
Resolved
Aug 05, 2025, 11:48 PM UTC
Duration
1h 32m
Detected by Pingoru
Aug 05, 2025, 10:16 PM UTC

Affected components

ControlOne Management Portal

Update timeline

  1. investigating Aug 05, 2025, 10:16 PM UTC

    We are investigating internal alerts of some ControlOne Agents being unable to initiate a connection.

  2. identified Aug 05, 2025, 10:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 05, 2025, 10:41 PM UTC

    A fix has been implemented and we are monitoring the results. All ControlOne Agents that were unable to connect previously are now connected.

  4. resolved Aug 05, 2025, 11:48 PM UTC

    This incident has been resolved.