Cytracom incident
ControlOne Partial Service Degradation Due to Carrier Issue in US-SouthCentral (DFW) Region
Cytracom experienced a minor incident on June 30, 2025 affecting US-SouthCentral (DFW) Region, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 30, 2025, 01:18 PM UTC
We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-SouthCentral (DFW) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services. Our Network Operations Center (NOC) is actively working to mitigate these issues by: - Implementing dynamic routing adjustments - Prioritizing critical traffic paths - Coordinating with affected ISPs to identify resolution timelines
- monitoring Jun 30, 2025, 01:54 PM UTC
Active monitoring systems show ControlOne Agent and Bridge connection rates are stable. We will continue to monitor carrier routing paths and update the status if service quality changes.
- resolved Jun 30, 2025, 03:00 PM UTC
This incident has been resolved.