Cytracom incident

UCaaS delayed updates to Call History, Insights, and Contacts.

Minor Resolved View vendor source →

Cytracom experienced a minor incident on October 20, 2025 affecting UC Management Portal and BLF Presence and 1 more component, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:30 PM UTC
Resolved
Oct 22, 2025, 03:07 PM UTC
Duration
1d 21h
Detected by Pingoru
Oct 20, 2025, 05:30 PM UTC

Affected components

UC Management PortalBLF PresenceContacts

Update timeline

  1. identified Oct 20, 2025, 06:47 PM UTC

    We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/ Updates to these features are functional with processing delays. - New entries to call history + Insights may take a few minutes to appear. - Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices. Notifications like missed calls or new voicemails are not affected. Call completion is not affected at this time.

  2. identified Oct 20, 2025, 06:51 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 21, 2025, 12:18 AM UTC

    We've fixed the issue and are processing the backlog for Call History and Call Insights. Expect some delays in these features until the backlog clears. Separately, BLF status updates may drop intermittently on some devices.

  4. monitoring Oct 21, 2025, 03:34 PM UTC

    Call History and Call Insights are fully functional. BLF status updates to the majority of active phones are fully functional. A small number of phones may require a reboot to restore BLF functionality.

  5. resolved Oct 22, 2025, 03:07 PM UTC

    This incident has been resolved.