Cytracom incident

UCaaS Voice Services Impairment from a subset of ISPs

Minor Resolved View vendor source →

Cytracom experienced a minor incident on November 14, 2025 affecting Call Completion, lasting 8h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 07:01 PM UTC
Resolved
Nov 15, 2025, 03:43 AM UTC
Duration
8h 41m
Detected by Pingoru
Nov 14, 2025, 07:01 PM UTC

Affected components

Call Completion

Update timeline

  1. investigating Nov 14, 2025, 07:01 PM UTC

    Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.

  2. monitoring Nov 14, 2025, 10:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 15, 2025, 03:43 AM UTC

    This incident has been resolved.