Cytracom experienced a major incident on October 22, 2025 affecting Desktop, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Desktop
Update timeline
- investigating Oct 22, 2025, 03:12 PM UTC
We have identified an issue that prevents some users from authenticating into Cytracom Desktop App. We are working on a fix and it will be applied shortly.
- monitoring Oct 22, 2025, 03:49 PM UTC
We have deployed a fix for the Cytracom Desktop Authentication issue.
- resolved Oct 22, 2025, 04:11 PM UTC
This issue has been resolved. Affected users must hard refresh the Desktop web page (hold shift, click refresh) before logging in.