Cytracom experienced a minor incident on June 25, 2025 affecting Call Completion and BLF Presence, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2025, 12:02 PM UTC
We are investigating reports of intermittent call failures for our UCaaS customers.
- identified Jun 25, 2025, 12:59 PM UTC
The cause for the issue has been identified and a fix is being implemented. BLF Presence may be unavailable until the fix is complete.
- monitoring Jun 25, 2025, 04:16 PM UTC
A fix has been implemented to resolve recent call completion issues, and we are actively monitoring to ensure continued stability. BLF Presence service remains in a degraded state—while a fix has been applied, some customers may still experience intermittent issues. Further investigation is underway to fully restore normal functionality for the BLF Presence services globally.
- monitoring Jun 25, 2025, 05:01 PM UTC
All services have returned to normal following the earlier issues affecting call completion and BLF Presence. The implemented fixes have been effective, and we will continue to monitor to ensure continued stability. If you have any questions or need assistance, please contact us at [email protected] or 877-411-2987.
- resolved Jun 25, 2025, 05:33 PM UTC
All services have returned to normal following the earlier issues affecting call completion and BLF Presence. If you have any questions or need assistance, please contact us at [email protected] or 877-411-2987.