Cytracom incident
ControlOne Partial Service Degradation Due to Carrier Issue in US-SouthWest (LAX) Region
Cytracom experienced a minor incident on June 28, 2025 affecting US-SouthWest (LAX) Region, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 28, 2025, 05:23 PM UTC
At approximately 07:58 PM CT, instability was detected on the primary carrier servicing the US-SouthWest ControlOne region. Automatic remediation was performed to route around the primary carrier. Some LAX customers with a Cloud gateway assigned in the 64.58.101.0/24 range are not routing back properly from alternate carriers and we are working to resolve this ASAP. Customers in 64.58.101.0/24 range can contact support for temporary or permanent reassignment to another range.
- monitoring Jun 28, 2025, 09:07 PM UTC
A fix has been implemented, and the affected IP range (64.58.101.0/24) is fully operational. We are continuing to monitor the results of this issue throughout the day.
- monitoring Jun 28, 2025, 09:10 PM UTC
All customers using the US-SouthWest ControlOne region are fully operational. A large carrier outage affecting multiple carriers in the western US may cause instability to some internet locations outside of the ControlOne network.
- resolved Jun 29, 2025, 05:30 AM UTC
This incident has been resolved.