Cytracom incident

Intermittent issues with Client Applications access to Voicemail

Minor Resolved View vendor source →

Cytracom experienced a minor incident on November 12, 2025 affecting Desktop and Cytracom iOS and 1 more component, lasting 8h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 05:10 PM UTC
Resolved
Nov 13, 2025, 01:42 AM UTC
Duration
8h 32m
Detected by Pingoru
Nov 12, 2025, 05:10 PM UTC

Affected components

DesktopCytracom iOSVoicemailCytracom Android

Update timeline

  1. investigating Nov 12, 2025, 05:10 PM UTC

    Cytracom Engineering has identified an issue impairing voicemail from Client Applications services for a subset of our customers. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.

  2. monitoring Nov 12, 2025, 10:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 13, 2025, 01:42 AM UTC

    This incident has been resolved.