Cytracom incident

UCaaS: Inbound calls failing for subset of customers

Major Resolved View vendor source →

Cytracom experienced a major incident on November 6, 2025 affecting Call Completion, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 10:45 PM UTC
Resolved
Nov 06, 2025, 11:17 PM UTC
Duration
31m
Detected by Pingoru
Nov 06, 2025, 10:45 PM UTC

Affected components

Call Completion

Update timeline

  1. investigating Nov 06, 2025, 10:45 PM UTC

    Some users informed that missing audio on inbound calls and the engineering team is investigating the root cause.

  2. identified Nov 06, 2025, 11:14 PM UTC

    The issue has been identified and we applied a fix. We are currently monitoring incoming call completion.

  3. resolved Nov 06, 2025, 11:17 PM UTC

    The problem has been resolved. All incoming calls are working as usual.