Cisco Secure Access Outage History
Cisco Secure Access is up right nowPingoru has recorded 141 incidents for Cisco Secure Access: 141 in the last 12 months and 43 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 23 of 720 (3%) |
| May 2026 | 15 | 72 of 744 (10%) |
| June 2026 | 19 | 73 of 720 (10%) |
| July 2026 | 13 | 36 of 744 (5%) |
| August 2026 | 17 | 169 of 744 (23%) |
| September 2026 | 11 | 54 of 720 (8%) |
| October 2026 | 13 | 216 of 586 (37%) |
Incidents, newest first
Minor May 22, 2026 Cisco Secure Access - DLP and Scanners Services unavailable - China 31m Data Loss Prevention
Started May 22, 2026, 05:23 PM UTC· resolved May 22, 2026, 05:54 PM UTC
- investigating May 22, 2026, 05:23 PM UTC
We are investigating a potential internal issue affecting the Cisco Secure Access service for customers with Scanners or DLP enabled. Our engineering team is actively investigating. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- monitoring May 22, 2026, 05:45 PM UTC
We have mitigated the issue and are currently monitoring service stability. We will continue to monitor the issue and will post additional updates when the incident is considered fully resolved.
- resolved May 22, 2026, 05:54 PM UTC
The issue has been resolved, and service have been fully restored. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor May 20, 2026 Cisco Secure Access – ZTA Connectivity issue 3h 24m Zero Trust Access
Started May 20, 2026, 01:54 PM UTC· resolved May 20, 2026, 05:19 PM UTC
- investigating May 20, 2026, 01:54 PM UTC
We are investigating an outage impacting users. Affected users are unable to access the internet. Our teams are actively working to identify the root cause and restore full service as quickly as possible. Updates will be provided as more information becomes available. Thank you for your patience and understanding.
- identified May 20, 2026, 02:32 PM UTC
We have identified the issue impacting a subset of customers using Zero Trust Access and are actively implementing remediation steps to restore connectivity. Current efforts are progressing as expected, and we will continue to provide updates as remediation advances.
- identified May 20, 2026, 04:07 PM UTC
Our engineering teams are actively working to restore connectivity for the subset of customers impacted while remediation efforts continue to progress. Further updates will be shared as progress continues. Thank you for your patience.
- resolved May 20, 2026, 05:19 PM UTC
The issue impacting a subset of customers using Zero Trust Access has been resolved. Connectivity has been restored, and all services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Notice May 18, 2026 Cisco Secure Access- Users unable to complete RAVPN login- EU South 29m Remote Access VPN
Started May 18, 2026, 06:13 PM UTC· resolved May 18, 2026, 06:43 PM UTC
- investigating May 18, 2026, 06:13 PM UTC
Customers in EU South eu-south-1_1_0 may have experienced issues connecting to RA VPN during a specific timeframe due to an outage. The incident is under investigation If you had trouble connecting to RA VPN during this window, you may have been affected by this event. Further updates will be provided as the situation is clarified.
- resolved May 18, 2026, 06:43 PM UTC
The issue affecting RA VPN in EU South (eu-south_1_1_0) has been resolved. For any further information or assistance, please reach out to us.
Minor May 13, 2026 Cisco Secure Access - SRV record resolution failures affecting LDAP and Kerberos - North America and India 18h 17m Virtual Appliance
Started May 13, 2026, 11:29 PM UTC· resolved May 14, 2026, 05:46 PM UTC
- investigating May 13, 2026, 11:29 PM UTC
We are investigating a potential issue involving SRV record resolution failures affecting LDAP and Kerberos services. Customers may experience intermittent login failures or be unable to access domain resources that rely on LDAP or Kerberos authentication. We appreciate your patience and understanding during this time.
- monitoring May 14, 2026, 02:44 AM UTC
The intermittent authentication issues affecting LDAP and Kerberos services are no longer being observed. We continue to actively monitor these services to ensure ongoing stability and performance.
- resolved May 14, 2026, 05:46 PM UTC
The issue affecting SRV record resolution for LDAP and Kerberos services has been resolved. Customers should no longer experience authentication issues, including intermittent login failures or problems accessing domain resources that rely on LDAP or Kerberos. All services are operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Notice May 9, 2026 Cisco Secure Access - DLP and Malware Reporting issue - Europe(Frankfurt) – API, Cisco Secure Client, Data Loss Prevention, DNS and 10 more
Started May 09, 2026, 03:30 PM UTC· resolved May 09, 2026, 03:30 PM UTC
- resolved May 09, 2026, 03:30 PM UTC
The issue affecting Cisco Secure Access DLP and Malware Reporting in Eurpoe Frankfurt has been resolved. All the services are now operational, and the reporting are processing traffic normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor May 9, 2026 Cisco Secure Access - DLP and Malware Reporting issue - Europe(France) 5h 2m API, Cisco Secure Client, Data Loss Prevention, DNS and 10 more
Started May 09, 2026, 08:06 AM UTC· resolved May 09, 2026, 01:09 PM UTC
- investigating May 09, 2026, 08:06 AM UTC
We are investigating a potential issue with Cisco Secure Access DLP and Malware Reporting issue in the Europe( France ) data center. DLP and malware reporting is not happening Muon infrastructure (EKS) in Europe France region is down. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- investigating May 09, 2026, 10:22 AM UTC
DLP and malware reporting services are operational; however, the reports are not displaying on the dashboard. The team is actively working to identify and resolve the issue.
- resolved May 09, 2026, 01:09 PM UTC
The issue affecting Cisco Secure Access DLP and Malware Reporting in Eurpoe France has been resolved. All the services are now operational, and the reporting are processing traffic normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor May 9, 2026 Cisco Secure Access - Connectivity issue - Europe 1d 21h API, Cisco Secure Client, Data Loss Prevention, DNS and 10 more
Started May 09, 2026, 06:48 AM UTC· resolved May 11, 2026, 04:47 AM UTC
- investigating May 09, 2026, 06:48 AM UTC
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the data center. We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- investigating May 09, 2026, 09:18 AM UTC
The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.
- resolved May 11, 2026, 04:47 AM UTC
The issue affecting Cisco Secure Access in Europe Germany Data Center has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Notice May 8, 2026 Cisco Secure Access Login Issue (China Region ONLY) – Dashboard
Started May 08, 2026, 04:20 PM UTC· resolved May 08, 2026, 04:20 PM UTC
- resolved May 08, 2026, 04:20 PM UTC
Users were unable to login to their Cisco Secure Access account. The issue is now resolved
Notice May 8, 2026 Cisco Secure Access Login Issue(China Region) – Cisco Secure Client
Started May 08, 2026, 04:08 PM UTC· resolved May 08, 2026, 04:08 PM UTC
- resolved May 08, 2026, 04:08 PM UTC
Users were unable to login to their Cisco Secure Access account. The issue is now resolved.
Minor May 7, 2026 Cisco Secure Access – Timeout and Connectivity Issues – Europe (France & Spain) and DCv2 (Global) 1h 14m Cisco Secure Client, Cisco Secure Client, Remote Access VPN, Remote Access VPN and 2 more
Started May 07, 2026, 02:36 PM UTC· resolved May 07, 2026, 03:50 PM UTC
- investigating May 07, 2026, 02:36 PM UTC
We are currently investigating connectivity issues between DCv2 sites and data centers in Europe (France & Spain). Alarms began around 12:14 UTC, indicating packet loss which may impact customers operating in hybrid mode or maintaining connections between these locations and other sites. Analysis and monitoring are ongoing to determine the extent and potential impact. We will provide updates as more information becomes available. Thank you for your patience and understanding.
- identified May 07, 2026, 02:37 PM UTC
We are actively working to mitigate the issue and restore normal service. Further analysis and monitoring are ongoing, and we will provide updates as more information becomes available.
- resolved May 07, 2026, 03:50 PM UTC
As of 15:07 UTC, changes were implemented to address the recent configuration issue, and connectivity has been restored. All systems are operating normally, and no further issues are expected.
Minor April 29, 2026 Onboarding Failures in Cisco Secure Access 3h 1m API
Started Apr 29, 2026, 06:53 PM UTC· resolved Apr 29, 2026, 09:54 PM UTC
- investigating Apr 29, 2026, 06:53 PM UTC
We are currently investigating an issue impacting Cisco Secure Access onboarding. Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck. Existing customers and active services remain unaffected and continue to operate normally. Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.
- investigating Apr 29, 2026, 08:53 PM UTC
We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.
- monitoring Apr 29, 2026, 09:24 PM UTC
The third-party vendor has remediated the certificate provisioning issue. We are now seeing onboarding return to normal patterns.
- resolved Apr 29, 2026, 09:54 PM UTC
The third-party vendor has resolved the certificate provisioning issue, and onboarding processes are now working as expected.
Minor April 27, 2026 Cisco Secure Access - Timeout and Connectivity issues - Europe (France) 1h 10m Reserved IP, Web Security, Zero Trust Access
Started Apr 27, 2026, 11:38 AM UTC· resolved Apr 27, 2026, 12:48 PM UTC
- investigating Apr 27, 2026, 11:38 AM UTC
We are currently observing multiple monitoring failures affecting services in the Europe (France) data center. As a result, customers may experience timeouts and connectivity issues. Impacted services include Identity Apps, ZTNA CLAP, BAP, SWG, Reserved IP. Our teams are initiating further investigation and will provide updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Apr 27, 2026, 12:30 PM UTC
We observed intermittent connectivity issues in the Europe (France) region impacting multiple services. Most services have now recovered, and no disruption to customer service is expected. We will continue to monitor the situation and provide updates as needed. Thank you for your patience and understanding.
- resolved Apr 27, 2026, 12:48 PM UTC
All services in the Europe (France) data center are now healthy and fully operational. The recent connectivity and timeout issues have been resolved, and customers should no longer experience any disruptions. Thank you for your patience and understanding during this incident. If you have any questions or need assistance, please contact our support team.
Notice April 24, 2026 Cisco Secure Access - Non-Web Traffic Egress Degradation - Singapore (ap-southeast-1_1_1) – Remote Access VPN
Started Apr 24, 2026, 07:35 PM UTC· resolved Apr 24, 2026, 07:35 PM UTC
- resolved Apr 24, 2026, 07:35 PM UTC
Between 17:20 UTC and 19:00 UTC, we experienced a network connectivity issue impacting services in the ap-southeast-1_1_1 data center. During this period, non-web traffic egressed using alternate public IP addresses instead of Reserved IPs. Customers relying on Reserved IP allowlisting may have experienced connectivity disruptions as a result. The issue has been fully resolved, and all services are operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor April 21, 2026 Cisco Secure Access - Policy Enforcement Issues - Israel (Tel Aviv) 14m Policy Enforcement
Started Apr 21, 2026, 03:51 AM UTC· resolved Apr 21, 2026, 04:05 AM UTC
- investigating Apr 21, 2026, 03:51 AM UTC
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Israel (Tel Aviv) data center. Actual Impact: Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
- resolved Apr 21, 2026, 04:05 AM UTC
We are pleased to inform you that the issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center has been resolved. The services is now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor April 20, 2026 Cisco Secure Access - Policy Enforcement Issues - Asia Pacific (Hong Kong) 54m Policy Enforcement, Policy Enforcement
Started Apr 20, 2026, 03:08 AM UTC· resolved Apr 20, 2026, 04:02 AM UTC
- investigating Apr 20, 2026, 03:08 AM UTC
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Asia Pacific (Hong Kong) data center. Actual Impact: Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
- investigating Apr 20, 2026, 03:39 AM UTC
We are still actively investigating the ongoing issue affecting policy enforcement in Asia Pacific (Hong Kong) and Israel (Tel Aviv). Our engineering team continues to work on confirming the full impact, identifying the root cause, and implementing a resolution. We will provide updates and additional details as new information becomes available. Thank you for your patience and understanding.
- investigating Apr 20, 2026, 03:54 AM UTC
We are continuing to investigate the ongoing issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center. Our engineering team has confirmed that the Israel (Tel Aviv) data center is not impacted.
- resolved Apr 20, 2026, 04:02 AM UTC
We are pleased to inform you that the issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center has been resolved. The services is now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor April 15, 2026 Cisco Secure Access - RAVPN connectivity issues seen in US- West2 – Remote Access VPN
Started Apr 15, 2026, 10:18 PM UTC· resolved Apr 15, 2026, 10:18 PM UTC
- resolved Apr 15, 2026, 10:18 PM UTC
We have successfully restored connectivity issues seen in US West 2 impacting private resource connections. All systems are now fully operational. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Notice April 15, 2026 Cisco Secure Access - Connectivity and Timeout Issues - Frankfurt – Web Security
Started Apr 15, 2026, 09:50 AM UTC· resolved Apr 15, 2026, 09:50 AM UTC
- resolved Apr 15, 2026, 09:50 AM UTC
We experienced issues in the Frankfurt data center from 08:42 to 09:35 AM UTC, during which customers may have noticed brief connectivity interruptions or timeouts. The incident has now been resolved, and all services are operating normally. Thank you for your patience and understanding during this period.
Major April 14, 2026 [Cisco Secure Access] Intermittent Traffic Degradation - Firewall as a Service 5h 4m Policy Enforcement, Policy Enforcement, Policy Enforcement, Policy Enforcement and 3 more
Started Apr 14, 2026, 11:08 PM UTC· resolved Apr 15, 2026, 04:13 AM UTC
- investigating Apr 14, 2026, 10:22 PM UTC
We are investigating intermittent traffic degradation in Secure Access Firewall as a Service (FWaaS) affecting policy-matched traffic across multiple regions.Users may experience latency or intermittent connectivity. We will provide updates as new information becomes available.
- investigating Apr 14, 2026, 11:08 PM UTC
We are continuing to investigate intermittent traffic degradation in Cisco Secure Access Firewall as a Service (FWaaS) affecting multiple regions. Customers may experience intermittent outbound traffic drops, increased latency, and DNS resolution failures, impacting services such as ZTA-SPA, ZTA, RAV-VPN, and Network Tunnel Groups. Our engineering team is actively working to identify the root cause and implement mitigation measures. We will provide further updates as more information becomes available.
- investigating Apr 14, 2026, 11:22 PM UTC
We are observing impact in an additional regions. Investigation is ongoing as we continue working to identify the root cause and mitigate the issue.
- investigating Apr 15, 2026, 12:55 AM UTC
We are still investigating potential cause to the issue. We have escalated to our infrastructure provider to assist with the investigation. Impact appears contained to a subset of customers and a subset of our servers.
- investigating Apr 15, 2026, 03:03 AM UTC
We are actively implementing mitigation steps and are seeing signs of recovery. Our teams continue working to restore full service as quickly as possible. Further updates will be provided as progress continues.
- resolved Apr 15, 2026, 04:13 AM UTC
Intermittent traffic degradation in Cisco Secure Access Firewall as a Service (FWaaS) affecting multiple regions has been resolved. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor April 14, 2026 Cisco Secure Client Profile Download Issue 2h 29m Dashboard
Started Apr 14, 2026, 09:57 PM UTC· resolved Apr 15, 2026, 12:26 AM UTC
- identified Apr 14, 2026, 09:57 PM UTC
We are currently aware of an issue affecting multiple Secure Access organizations where the secure client and profiles fail to download via the internet security tab. This issue impacts new user setup but does not affect enforcement functionality. Workaround: Customers can download the secure client and profiles from alternative tabs (Zero Trust and VPN) within the dashboard to bypass the affected internet security tab.
- resolved Apr 15, 2026, 12:26 AM UTC
This incident has been resolved and Customers can now successfully download Cisco secure clients and profiles without any errors. If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Minor April 8, 2026 Cisco Secure Access - Zero Trust Access Enrollment Issues (Global) 7h 46m Zero Trust Access, Zero Trust Access, Zero Trust Access, Zero Trust Access and 10 more
Started Apr 08, 2026, 05:00 AM UTC· resolved Apr 08, 2026, 12:47 PM UTC
- investigating Apr 08, 2026, 05:00 AM UTC
We are currently investigating reports of issues affecting Zero Trust Access enrollment for some users. We are aware that this may be impacting the ability to successfully enroll devices and are actively working to identify the cause. Our engineering team is prioritizing this investigation to restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as soon as more information becomes available.
- investigating Apr 08, 2026, 05:43 AM UTC
We are still actively investigating the issues affecting Zero Trust Access enrollment for some users within the Cisco Secure Access Dashboard. We appreciate your patience and will provide updates as soon as new information becomes available.
- investigating Apr 08, 2026, 06:36 AM UTC
We are continuing to investigate this issue.
- investigating Apr 08, 2026, 09:36 AM UTC
We are currently investigating an issue that appears to be affecting a limited number of customers. We are looking into the situation to confirm the extent of the impact and will provide further information as soon as possible.
- identified Apr 08, 2026, 10:53 AM UTC
We have identified the root cause of the issue. Mitigation steps will be implemented to restore normal service as quickly as possible. Further updates will be provided as we make progress.
- identified Apr 08, 2026, 12:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 08, 2026, 12:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 12:47 PM UTC
The issue affecting Zero Trust Access enrollment for some users is resolved. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Minor April 7, 2026 [Cisco Secure Access]- VPN Connectivity Issue - Ohio 37m Remote Access VPN
Started Apr 07, 2026, 06:52 PM UTC· resolved Apr 07, 2026, 07:29 PM UTC
- investigating Apr 07, 2026, 06:52 PM UTC
We are investigating a potential VPN connectivity failure affecting customers connecting to the US East data center Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
- resolved Apr 07, 2026, 07:29 PM UTC
The issue affecting VPN connectivity for customers connecting to the US East data center has been resolved. All services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team
Notice April 6, 2026 Cisco Secure Access - Connectivity Issues in Mexico Central – Network Tunnel Groups, Remote Access VPN, Zero Trust Access
Started Apr 06, 2026, 03:18 AM UTC· resolved Apr 06, 2026, 03:18 AM UTC
- resolved Apr 06, 2026, 03:18 AM UTC
We are writing to inform you that we have resolved a brief period of service degradation affecting one of the vedc in Mexico Central (MXC111) data center. Between 02:30 and 02:43 UTC, some users may have experienced connectivity issue via RAVPN, Zero trust Access, and Network Tunnels. Our engineering team has confirmed that all systems are now fully restored and operating as expected. We are proactively notifying you of this event and no further action is needed regarding this specific occurrence. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Minor April 4, 2026 Cisco Secure Access - Dashboard Service - Global 1h 50m Dashboard
Started Apr 04, 2026, 05:55 AM UTC· resolved Apr 04, 2026, 07:46 AM UTC
- investigating Apr 04, 2026, 05:55 AM UTC
We are currently experiencing an issue with the dashboard service affecting users globally. Actual Impact Webhook Alert notifications may be delayed or not delivered as expected. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- identified Apr 04, 2026, 06:50 AM UTC
We have identified the issue affecting webhook alert notifications within the Dashboard service. Our engineering teams are actively working to restore full functionality as quickly as possible and will provide further updates as they become available. We apologize for any inconvenience caused and thank you for your patience.
- identified Apr 04, 2026, 07:19 AM UTC
The issue affecting webhook alert notifications within the Dashboard service has been resolved. The services is now operating normally. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- resolved Apr 04, 2026, 07:46 AM UTC
This incident has been resolved.
Minor April 1, 2026 Cisco Secure Access - Connectivity and Timeout Issues - London 1h 34m Web Security
Started Apr 01, 2026, 09:11 AM UTC· resolved Apr 01, 2026, 10:46 AM UTC
- investigating Apr 01, 2026, 09:11 AM UTC
We are currently investigating reports of timeouts affecting services in the London data center. Some users may experience delays or interruptions in their requests. Our team is actively working to identify the cause and restore full service as quickly as possible. Updates will be provided here as more information becomes available. Thank you for your patience and understanding.
- identified Apr 01, 2026, 10:28 AM UTC
We are actively working to mitigate the current capacity constraints affecting connectivity in the London region. As mitigation steps are implemented, customers should begin to see improvements with connectivity and fewer timeouts. We will continue to monitor progress and provide updates as needed.
- resolved Apr 01, 2026, 10:46 AM UTC
We are pleased to confirm that the connectivity and capacity issues in the London region have been fully resolved. All services are now operating normally, and customers should no longer experience timeouts or performance degradation. Thank you for your patience and understanding during this incident. If you have any questions or need assistance, please contact our support team.
Notice March 31, 2026 [Cisco Secure Access] – Web Security Service Reachability & Authentication Issues – ap-southeast-2_1_1 – Web Security
Started Mar 31, 2026, 05:05 PM UTC· resolved Mar 31, 2026, 05:05 PM UTC
- resolved Mar 31, 2026, 05:05 PM UTC
The issue affecting service reachability from the SWG proxy in ap-southeast-2_1_1 has been fully resolved. From 15:55 UTC to 16:45 UTC, customers in this data center may have experienced authentication and access disruptions due to a configuration issue impacting SAML authentication with the identity provider (IDP). Impact summary: IP surrogate sessions: Remained active and were not impacted. Cookie surrogate sessions: Were unable to be validated at the login gateway, requiring re-authentication and causing temporary access issues. All systems are now operating normally. We apologize for the inconvenience and appreciate your patience.