Cisco Secure Access incident

Cisco Secure Access - DLP and Malware Reporting issue - Europe(France)

Minor Ongoing View vendor source →

Cisco Secure Access is currently experiencing a minor incident affecting API and Cisco Secure Client and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 09, 2026, 08:06 AM UTC
Resolved
Ongoing
Duration
● 2h 24m
Detected by Pingoru
May 09, 2026, 08:06 AM UTC

Affected components

APICisco Secure ClientData Loss PreventionDNSExperience InsightsNetwork Tunnel GroupsPolicy EnforcementRemote Access VPNRemote Browser IsolationReporting and LoggingReserved IPResource ConnectorWeb SecurityZero Trust Access

Update timeline

  1. investigating May 09, 2026, 08:06 AM UTC

    We are investigating a potential issue with Cisco Secure Access DLP and Malware Reporting issue in the Europe( France ) data center. DLP and malware reporting is not happening Muon infrastructure (EKS) in Europe France region is down. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

  2. investigating May 09, 2026, 10:22 AM UTC

    DLP and malware reporting services are operational; however, the reports are not displaying on the dashboard. The team is actively working to identify and resolve the issue.