Cisco Secure Access incident

Cisco Secure Access- Users unable to complete RAVPN login- EU South

Cisco Secure Access experienced a notice incident on May 18, 2026 affecting Remote Access VPN, lasting 29m. The incident has been resolved; the full update timeline is below.

Started: May 18, 2026, 06:13 PM UTC
Resolved: May 18, 2026, 06:43 PM UTC
Duration: 29m
Detected by Pingoru: May 18, 2026, 06:13 PM UTC

Affected components

Remote Access VPN

Update timeline

investigating May 18, 2026, 06:13 PM UTC

Customers in EU South eu-south-1_1_0 may have experienced issues connecting to RA VPN during a specific timeframe due to an outage. The incident is under investigation If you had trouble connecting to RA VPN during this window, you may have been affected by this event. Further updates will be provided as the situation is clarified.
resolved May 18, 2026, 06:43 PM UTC

The issue affecting RA VPN in EU South (eu-south_1_1_0) has been resolved. For any further information or assistance, please reach out to us.