Cisco Secure Access incident

Cisco Secure Client Profile Download Issue

Minor Resolved View vendor source →

Cisco Secure Access experienced a minor incident on April 14, 2026 affecting Dashboard, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 09:57 PM UTC
Resolved
Apr 15, 2026, 12:26 AM UTC
Duration
2h 29m
Detected by Pingoru
Apr 14, 2026, 09:57 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Apr 14, 2026, 09:57 PM UTC

    We are currently aware of an issue affecting multiple Secure Access organizations where the secure client and profiles fail to download via the internet security tab. This issue impacts new user setup but does not affect enforcement functionality. Workaround: Customers can download the secure client and profiles from alternative tabs (Zero Trust and VPN) within the dashboard to bypass the affected internet security tab.

  2. resolved Apr 15, 2026, 12:26 AM UTC

    This incident has been resolved and Customers can now successfully download Cisco secure clients and profiles without any errors. If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.