Cisco Secure Access incident
Cisco Secure Access - Policy Enforcement Issues - Israel (Tel Aviv)
Cisco Secure Access experienced a minor incident on April 21, 2026 affecting Policy Enforcement, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2026, 03:51 AM UTC
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Israel (Tel Aviv) data center. Actual Impact: Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
- resolved Apr 21, 2026, 04:05 AM UTC
We are pleased to inform you that the issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center has been resolved. The services is now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.