Cisco Secure Access incident

[Cisco Secure Access] – Web Security Service Reachability & Authentication Issues – ap-southeast-2_1_1

Notice Resolved View vendor source →

Cisco Secure Access experienced a notice incident on March 31, 2026 affecting Web Security, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 05:05 PM UTC
Resolved
Mar 31, 2026, 05:05 PM UTC
Duration
—
Detected by Pingoru
Mar 31, 2026, 05:05 PM UTC

Affected components

Web Security

Update timeline

  1. resolved Mar 31, 2026, 05:05 PM UTC

    The issue affecting service reachability from the SWG proxy in ap-southeast-2_1_1 has been fully resolved. From 15:55 UTC to 16:45 UTC, customers in this data center may have experienced authentication and access disruptions due to a configuration issue impacting SAML authentication with the identity provider (IDP). Impact summary: IP surrogate sessions: Remained active and were not impacted. Cookie surrogate sessions: Were unable to be validated at the login gateway, requiring re-authentication and causing temporary access issues. All systems are now operating normally. We apologize for the inconvenience and appreciate your patience.