Cisco Secure Access incident
Cisco Secure Access – ZTA Connectivity issue
Cisco Secure Access experienced a minor incident on May 20, 2026 affecting Zero Trust Access, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 01:54 PM UTC
We are investigating an outage impacting users. Affected users are unable to access the internet. Our teams are actively working to identify the root cause and restore full service as quickly as possible. Updates will be provided as more information becomes available. Thank you for your patience and understanding.
- identified May 20, 2026, 02:32 PM UTC
We have identified the issue impacting a subset of customers using Zero Trust Access and are actively implementing remediation steps to restore connectivity. Current efforts are progressing as expected, and we will continue to provide updates as remediation advances.
- identified May 20, 2026, 04:07 PM UTC
Our engineering teams are actively working to restore connectivity for the subset of customers impacted while remediation efforts continue to progress. Further updates will be shared as progress continues. Thank you for your patience.
- resolved May 20, 2026, 05:19 PM UTC
The issue impacting a subset of customers using Zero Trust Access has been resolved. Connectivity has been restored, and all services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.