Cisco Secure Access - Zero Trust Access Enrollment Issues (Global)

Update timeline

1. investigating Apr 08, 2026, 05:00 AM UTC

   We are currently investigating reports of issues affecting Zero Trust Access enrollment for some users. We are aware that this may be impacting the ability to successfully enroll devices and are actively working to identify the cause. Our engineering team is prioritizing this investigation to restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as soon as more information becomes available.

2. investigating Apr 08, 2026, 05:43 AM UTC

   We are still actively investigating the issues affecting Zero Trust Access enrollment for some users within the Cisco Secure Access Dashboard. We appreciate your patience and will provide updates as soon as new information becomes available.

3. investigating Apr 08, 2026, 06:36 AM UTC

   We are continuing to investigate this issue.

4. investigating Apr 08, 2026, 09:36 AM UTC

   We are currently investigating an issue that appears to be affecting a limited number of customers. We are looking into the situation to confirm the extent of the impact and will provide further information as soon as possible.

5. identified Apr 08, 2026, 10:53 AM UTC

   We have identified the root cause of the issue. Mitigation steps will be implemented to restore normal service as quickly as possible. Further updates will be provided as we make progress.

6. identified Apr 08, 2026, 12:13 PM UTC

   We are continuing to work on a fix for this issue.

7. monitoring Apr 08, 2026, 12:38 PM UTC

   A fix has been implemented and we are monitoring the results.

8. resolved Apr 08, 2026, 12:47 PM UTC

   The issue affecting Zero Trust Access enrollment for some users is resolved. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.