Cisco Secure Access Outage History
Cisco Secure Access is up right nowPingoru has recorded 141 incidents for Cisco Secure Access: 141 in the last 12 months and 43 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 23 of 720 (3%) |
| May 2026 | 15 | 72 of 744 (10%) |
| June 2026 | 19 | 73 of 720 (10%) |
| July 2026 | 13 | 36 of 744 (5%) |
| August 2026 | 17 | 169 of 744 (23%) |
| September 2026 | 11 | 54 of 720 (8%) |
| October 2026 | 13 | 216 of 587 (37%) |
Incidents, newest first
Notice March 30, 2026 [Cisco Secure Access] – File Inspection Degradation – US East (sse-use-2-1-1) – Policy Enforcement
Started Mar 30, 2026, 04:23 PM UTC· resolved Mar 30, 2026, 04:23 PM UTC
- resolved Mar 30, 2026, 04:23 PM UTC
Between approximately 15:04 and 15:41 UTC, customers may have experienced degraded performance in file scanning and Data Loss Prevention (DLP) processing. During this time, some customers may have experienced fail-open behavior, where file inspection requests timed out and certain files were not blocked as expected. The issue was limited to a subset of traffic in the US East region (sse-use-2-1-1) and did not affect all customers. The service has recovered, and we continue to monitor the environment to ensure stability. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor March 28, 2026 Cisco Secure Access - ZTNA Service Alerts- Globally 59m Zero Trust Access
Started Mar 28, 2026, 03:41 AM UTC· resolved Mar 28, 2026, 04:41 AM UTC
- investigating Mar 28, 2026, 03:41 AM UTC
We are investigating an issue affecting system reporting in Cisco Secure Access – Zero Trust Access. At this time, there is no evidence of impact to customer traffic or access experience.
- identified Mar 28, 2026, 04:17 AM UTC
We have identified the cause of the issue.The behavior was limited in scope and did not impact customer traffic, policy enforcement, or security.
- resolved Mar 28, 2026, 04:41 AM UTC
This issue has been resolved. Cisco Secure Access – Zero Trust Access continues to operate normally with no impact to service functionality. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor March 24, 2026 Cisco Secure Access - Can not create VPN profile - Global 33m Network Tunnel Groups
Started Mar 24, 2026, 01:51 AM UTC· resolved Mar 24, 2026, 02:24 AM UTC
- investigating Mar 24, 2026, 01:51 AM UTC
We are investigating a potential issue with VPN profile service affecting customers connecting to the all data center. Cannot create new VPN profiles nor modify the existing profiles, impacting VPN operations. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
- resolved Mar 24, 2026, 02:24 AM UTC
The issue affecting VPN Profile has been resolved as of 02:23 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Minor March 20, 2026 Cisco Secure Access - Connectivity Issues in India(South), Asia Pacific(Jakarta and Hong kong) 1h 10m Network Tunnel Groups, Network Tunnel Groups, Network Tunnel Groups
Started Mar 20, 2026, 07:23 AM UTC· resolved Mar 20, 2026, 08:33 AM UTC
- investigating Mar 20, 2026, 07:23 AM UTC
We are currently experiencing loss of network connectivity at our Jakarta, Mumbai, Chennai, Hyderabad and Hong Kong data center. We understand that this may be impacting your ability to access certain resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
- investigating Mar 20, 2026, 08:01 AM UTC
We are still actively investigating the issue affecting access to the Network Tunnels. We appreciate your patience and will provide updates as soon as new information becomes available.
- investigating Mar 20, 2026, 08:31 AM UTC
The connectivity issue affecting a subset of network tunnels in our Jakarta, Mumbai, Chennai, Hyderabad and Hong Kong has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
- resolved Mar 20, 2026, 08:33 AM UTC
The connectivity issue affecting a subset of network tunnels in our Jakarta, Mumbai, Chennai, Hyderabad and Hong Kong has been resolved.
Minor March 17, 2026 Cisco Secure Access - Private Resource Access Issue - Global 3d 1h Zero Trust Access
Started Mar 17, 2026, 08:02 PM UTC· resolved Mar 20, 2026, 09:36 PM UTC
- identified Mar 17, 2026, 08:02 PM UTC
We have identified an issue affecting Secure Access Client based ZTA where the private resource and profile change are intermittently not applied on the enforcement path. Our engineering teams are actively working to restore full functionality as quickly as possible. We will provide updates as more information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
- identified Mar 17, 2026, 10:28 PM UTC
Immediate mitigation measures have been deployed and are successfully resolving the issue for impacted customers. We will continue to apply interim measures as needed to maintain service stability until a permanent fix is implemented by Thursday - March 19, 2026
- resolved Mar 20, 2026, 09:36 PM UTC
The issue related to Secure Access Client based ZTA affecting private resource access has been resolved.
Minor March 17, 2026 [Cisco Secure Access] - Intermittent URL Filtering Failures (Intelligent Proxy) – Global 32m Policy Enforcement
Started Mar 17, 2026, 07:24 PM UTC· resolved Mar 17, 2026, 07:57 PM UTC
- identified Mar 17, 2026, 07:24 PM UTC
We have identified an issue causing intermittent URL filtering failures for customers using the Intelligent Proxy with the DNS Advantage package, where the Intelligent Proxy feature is enabled and new rules have been created or updated. This specifically affects customers who have migrated from Umbrella to SSE. Impact: Customers may experience intermittent failures in URL filtering, which can lead to failed or blocked access to websites. Our team is actively working to restore full functionality.
- resolved Mar 17, 2026, 07:57 PM UTC
The issue causing intermittent URL filtering failures for customers migrated from Umbrella to SSE using Intelligent Proxy with the DNS Advantage package, with recent policy changes, has been resolved. Service has been restored, and systems are operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Minor March 10, 2026 [Cisco Secure Access] - DNS Resolver Connectivity Issues - Middle East Region 37m DNS
Started Mar 10, 2026, 05:14 AM UTC· resolved Mar 10, 2026, 05:52 AM UTC
- investigating Mar 10, 2026, 05:14 AM UTC
We are investigating a potential issue with the DNS Resolvers service affecting customers connecting to the Middle East data centers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- resolved Mar 10, 2026, 05:52 AM UTC
The issue affecting the DNS Resolvers service in the Middle East data center has been resolved. The service is now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help: If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Minor March 9, 2026 [Secure Access] Global, App Portal Certificate Expired 3h 22m Dashboard
Started Mar 09, 2026, 02:09 AM UTC· resolved Mar 09, 2026, 05:31 AM UTC
- investigating Mar 09, 2026, 02:09 AM UTC
We are investigating an issue currently affecting the Secure Access App Portal login. Users may be unable to log in to the App Portal dashboard at this time. You can still access your applications directly by using their specific URLs. Will provide further updates as progress is made.
- identified Mar 09, 2026, 03:35 AM UTC
We have identified the root cause of the issue affecting login access to the App Portal. Remediation efforts are underway. Updates will be provided as restoration progresses.
- identified Mar 09, 2026, 04:57 AM UTC
We are continuing to work on the issue affecting the App Portal. Our team remains actively engaged in mitigation efforts and is closely monitoring the situation. We will provide further updates as additional information becomes available.
- resolved Mar 09, 2026, 05:31 AM UTC
The issue affecting the App Portal globally has been resolved as of 05:15 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Notice March 7, 2026 [Cisco Secure Access/Cisco Secure Connect/Umbrella] Zurich- Operational Connectivity Update – Data Loss Prevention
Started Mar 07, 2026, 09:06 PM UTC· resolved Mar 07, 2026, 09:06 PM UTC
- resolved Mar 07, 2026, 09:06 PM UTC
We have successfully resolved the service disruption caused by an issue suspected with an external infrastructure provider. All services are now fully operational.
Minor March 6, 2026 Cisco Secure Access - Degraded Performance - Miami 15h 6m API, Cisco Secure Client, Data Loss Prevention, DNS and 10 more
Started Mar 06, 2026, 10:55 AM UTC· resolved Mar 07, 2026, 02:02 AM UTC
- investigating Mar 06, 2026, 10:55 AM UTC
During our routine maintenance window on the Kubernetes cluster, we encountered an issue impacting the Miami region. Traffic continues to flow, but some customers may experience degraded performance. As a precaution, some customers may be moved to other data centers to ensure service stability. Our teams are working to restore normal operations and will provide updates as more information becomes available. Thank you for your understanding and cooperation. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your continued support as we work to enhance your Cisco Secure Access experience.
- investigating Mar 06, 2026, 12:03 PM UTC
We are continuing to investigate this issue.
- investigating Mar 06, 2026, 12:37 PM UTC
We are taking the Miami data center Out Of Rotation to address ongoing performance concerns. All customer traffic will be automatically redirected to the nearest data center to maintain service continuity. No disruption to customer traffic is expected during this transition. We will continue to monitor the situation and provide updates as needed.
- identified Mar 06, 2026, 02:44 PM UTC
We are continuing with taking the Miami data center Out Of Rotation
- resolved Mar 07, 2026, 02:02 AM UTC
The issue of performance degradation at the Miami Data Center has been resolved. All services are now operating normally without any interruptions
Notice March 6, 2026 Cisco Secure Access - SWG FQDN failing to resolve DNS - India, Asia, Europe 15m DNS, DNS, DNS, DNS and 6 more
Started Mar 06, 2026, 05:30 AM UTC· resolved Mar 06, 2026, 05:46 AM UTC
- investigating Mar 06, 2026, 05:30 AM UTC
We are investigating a potential issue with SWG FQDN service affecting customers connecting to the India, Asia, Europe Region across Multiple data center. Customer will not be able to access as SWG FQDN as the Service is not be able resolve the IP Cisco is currently working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
- resolved Mar 06, 2026, 05:46 AM UTC
The issue affecting SWG FQDN has been resolved as of 05:36 UTC Mar 06, 2026 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Notice March 5, 2026 Cisco Secure Access - DLP and File Inspection are failing - India South – Data Loss Prevention, Web Security
Started Mar 05, 2026, 08:00 AM UTC· resolved Mar 05, 2026, 08:00 AM UTC
- resolved Mar 05, 2026, 08:00 AM UTC
We have identified an issue impacting DLP services in the India South region between 6:50 UTC and 07:43 UTC which has been identified and resolved
Minor March 4, 2026 [Cisco Secure Access] - Fail-Open Issue for DLP - London Region 38m Data Loss Prevention, Web Security
Started Mar 04, 2026, 11:11 AM UTC· resolved Mar 04, 2026, 11:50 AM UTC
- investigating Mar 04, 2026, 11:11 AM UTC
We are currently investigating an issue involving fail-open for DLP affecting services in the London region. Our teams are working to identify the cause and will provide updates as more information becomes available. Thank you for your patience and understanding. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your support as we work to enhance your Cisco Secure Access experience.
- resolved Mar 04, 2026, 11:50 AM UTC
The issue involving fail-open for DLP affecting services in the London region has been resolved. All services are now operating normally. We appreciate your patience and understanding while we worked to address this matter.
Minor March 2, 2026 [Cisco Secure Access] - Connectivity Issues – Riyadh and Jeddah data centers 7h 27m Remote Access VPN (LA)
Started Mar 02, 2026, 01:02 PM UTC· resolved Mar 02, 2026, 08:30 PM UTC
- investigating Mar 02, 2026, 01:02 PM UTC
We are currently addressing connectivity issues with services in the Riyadh and Jeddah data centers, affecting resources such as RAVPN and FWAAS. Our engineering teams are actively investigating to identify the cause and restore full functionality. Updates will be provided as more information becomes available. Thank you for your patience and understanding. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
- investigating Mar 02, 2026, 04:22 PM UTC
We are continuing to investigate this issue.
- investigating Mar 02, 2026, 05:59 PM UTC
We are continuing to investigate connectivity issues affecting services in the Riyadh and Jeddah data centers, including Remote Access VPN (RAVPN) and Firewall as a Service (FWaaS). This impact is related to upstream regional infrastructure dependencies in the Middle East (UAE) region. Our engineering teams are actively working to mitigate the impact and restore full service functionality.
- investigating Mar 02, 2026, 06:48 PM UTC
The firewall synchronization issue has been mitigated by transitioning traffic to an alternate regional endpoint. FireWall as a Service functionality has been restored, and is operating normally. We will continue to monitor the system to ensure sustained stability.
- investigating Mar 02, 2026, 06:58 PM UTC
We are continuing to investigate this issue with Remote Access VPN (RAVPN)
- investigating Mar 02, 2026, 08:00 PM UTC
The remediation work for Riyadh for the RAVPN team has been successful. Team is now working on Jeddah DC
- identified Mar 02, 2026, 08:02 PM UTC
The remediation work for Riyadh for the RAVPN team has been successful. Team is now working on Jeddah DC
- identified Mar 02, 2026, 08:06 PM UTC
Remote Access VPN (RAVPN) services in the Jeddah data center have been fully restored and are operating normally. We are continuing to work on restoring RAVPN functionality in the Riyadh data center and will provide further updates as progress is made.
- resolved Mar 02, 2026, 08:30 PM UTC
Connectivity issues affecting Remote Access VPN (RAVPN) and Firewall as a Service (FWaaS) in the Riyadh and Jeddah data centers have been fully resolved. All services are operating normally at this time. Our teams will continue to monitor the environment to ensure sustained stability. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor March 1, 2026 [Cisco Secure Access] – Reserved IP Degardation – Middle East (UAE) 10h 19m Reserved IP
Started Mar 01, 2026, 04:09 PM UTC· resolved Mar 02, 2026, 02:29 AM UTC
- identified Mar 01, 2026, 04:09 PM UTC
We have identified an issue affecting a limited subset of customers using Reserved IP configurations in the Dubai region. The impact is isolated to specific infrastructure components, and our team is actively working on mitigation efforts. We are also coordinating with our cloud partner as part of the recovery process. We will continue to provide updates as progress is made toward full restoration.
- identified Mar 01, 2026, 07:08 PM UTC
We continue to make progress on the issue affecting a limited subset of customers using Reserved IP configurations in the Dubai (mec1-1-0) region. Mitigation actions are actively underway, and we are closely coordinating with our cloud partner to restore full service. No broader service impact has been observed. We will provide further updates as additional progress is made.
- identified Mar 02, 2026, 12:04 AM UTC
We are observing continued progress in restoring functionality for limited subset of customers impacted by Reserved IP configurations in the Dubai (mec1-1-0) region. Improvements have been seen in infrastructure operations, and mitigation efforts remain actively in progress.
- resolved Mar 02, 2026, 02:29 AM UTC
The issue affecting a limited subset of customers using Reserved IP configurations in the Middle East (UAE) region has been fully resolved.Service functionality has been fully restored, and the environment is stable. We will continue to monitor the region to ensure sustained performance and reliability. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor March 1, 2026 [Cisco Secure Access] - Connectivity Issue – Dubai 2h 45m Cisco Secure Client, Experience Insights, Network Tunnel Groups, Policy Enforcement and 5 more
Started Mar 01, 2026, 01:12 PM UTC· resolved Mar 01, 2026, 03:57 PM UTC
- investigating Mar 01, 2026, 01:12 PM UTC
We are currently investigating a service availability issue affecting Secure Access in the Dubai. Some users may experience timeouts and difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
- investigating Mar 01, 2026, 01:14 PM UTC
We are continuing to investigate this issue.
- identified Mar 01, 2026, 01:55 PM UTC
We have identified the root cause of the issue affecting customer connectivity and service stability in Dubai. Remediation efforts are underway. Updates will be provided as restoration progresses.
- identified Mar 01, 2026, 03:27 PM UTC
We are continuing to work on the issue, which has been identified as related to a cloud infrastructure disruption impacting services in the Dubai region. Our team remains actively engaged in mitigation efforts and is closely monitoring the situation. We will provide further updates as additional information becomes available.
- resolved Mar 01, 2026, 03:57 PM UTC
The migration of services from mec1-1-0 to mec1-1-1 has been successfully completed. This action has restored service stability, and the issue is now resolved. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Minor February 27, 2026 [Cisco Secure Access]-Dashboard-Query Volume Display Degradation 12d 20h Dashboard
Started Feb 27, 2026, 06:16 PM UTC· resolved Mar 12, 2026, 03:13 PM UTC
- investigating Feb 27, 2026, 06:16 PM UTC
We are currently investigating an issue impacting one feature within the Investigate dashboard, specifically the DNS query volume. This affects the visibility of query volume data in the UI. All other Umbrella services, including DNS resolution, traffic handling, and policy enforcement, remain fully operational. Our team is actively working to restore normal data processing for the affected dashboard feature and will provide updates as they become available.
- identified Feb 27, 2026, 06:18 PM UTC
We have identified the issue impacting the Investigate dashboard. DNS resolution, traffic handling, and policy enforcement remain fully operational. The team is preparing remediation steps and will continue monitoring the system.
- identified Mar 02, 2026, 07:48 PM UTC
Our engineering teams are continuing to make progress on resolving the display issue within the Investigate dashboard. While remediation is in progress, we anticipate it may take a few more days to fully resolve. We will provide further updates as they become available.
- resolved Mar 12, 2026, 03:13 PM UTC
We are pleased to confirm that the display issue impacting the Investigate dashboard has been fully resolved. All dashboard functions are now operating as expected. Thank you for your patience and understanding while we worked to restore full service.
Notice February 26, 2026 Cisco Secure Access - Data Loss Prevention, RAVPN and Firewall-as-a-Service Issue - Global – Data Loss Prevention, Data Loss Prevention, Data Loss Prevention, Data Loss Prevention and 51 more
Started Feb 26, 2026, 07:28 AM UTC· resolved Feb 26, 2026, 07:28 AM UTC
- resolved Feb 26, 2026, 07:28 AM UTC
We recently experienced an issue that affected Policy Updates, DLP Reporting, RAVPN, and Firewall-as-a-Service. The issue started at 05:12 UTC and was fully resolved by 05:51 UTC. During this period, DLP Policy updates would not have been propagated, and DLP Event reporting also would have failed. Customers may also have been unable to establish new RAVPN connections, Firewall policies were affected and configuration updates were not processed. All services are now operating normally. We sincerely apologize for any inconvenience this may have caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Minor February 25, 2026 Secure Access - Private Resource Access Issue : All Regions 2h 37m Zero Trust Access, Zero Trust Access
Started Feb 25, 2026, 03:20 PM UTC· resolved Feb 25, 2026, 05:57 PM UTC
- investigating Feb 25, 2026, 12:59 PM UTC
We are currently investigating an issue affecting Secure Access services in the Singapore (ap-southeast-1) and Stockholm ( eu-north-1_1_0) data centers. Some customers may be unable to access newly created private resources at this time. Our engineering teams are actively working to identify the cause and restore full functionality as quickly as possible. We will provide updates as more information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
- investigating Feb 25, 2026, 02:41 PM UTC
We are still investigating the issue affecting Secure Access services in the Singapore (ap-southeast-1) and Stockholm (eu-north-1_1_0) data centers. Updates will be provided as more information becomes available. Thank you for your patience and understanding.
- investigating Feb 25, 2026, 03:20 PM UTC
A backend mitigation has been implemented and we are working to confirm its effectiveness. Investigation into the root cause remains ongoing.
- investigating Feb 25, 2026, 03:58 PM UTC
As part of our ongoing investigation, we have redirected traffic away from a subset of our infrastructure to test for service restoration. We are observing system behavior over the next several minutes to validate the effectiveness of this change. We appreciate your patience as we work toward a resolution.
- monitoring Feb 25, 2026, 05:07 PM UTC
Service has been stabilized following successful mitigation efforts and are being monitored.
- resolved Feb 25, 2026, 05:57 PM UTC
Issue is resolved
Minor February 25, 2026 Cisco Secure Access - Connectivity Issue - Osaka, Tokyo, Sydney 16m Resource Connector, Resource Connector, Resource Connector, Zero Trust Access and 2 more
Started Feb 25, 2026, 08:57 AM UTC· resolved Feb 25, 2026, 09:13 AM UTC
- investigating Feb 25, 2026, 08:57 AM UTC
We are currently investigating a service availability issue affecting Secure Access in the Osaka, Tokyo, and Sydney regions. Some users may experience difficulties accessing resources through the application portal or private connections. Our teams are actively working to identify the cause and restore full service as quickly as possible. We will share updates as more information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
- resolved Feb 25, 2026, 09:13 AM UTC
The service availability issue affecting Secure Access in the Osaka, Tokyo, and Sydney regions has been resolved as of 08:55 UTC. Access to resources through the application portal and private connections is now functioning as expected.
Minor February 25, 2026 Cisco Secure Access - Reserved IP Reachability Issue - US (California), Brazil, US (Pacific Northwest) 34m Reserved IP, Reserved IP, Reserved IP
Started Feb 25, 2026, 03:42 AM UTC· resolved Feb 25, 2026, 04:17 AM UTC
- investigating Feb 25, 2026, 03:42 AM UTC
We are investigating a potential issue with the Reserved IP service affecting customers connecting to the sa-east110, us-west210, and us-west211 data centers. Multiple reserved IPs are currently not reachable in these regions. As a result, network traffic may not pass through the affected reserved IPs, which could cause network connectivity issues for impacted customers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- resolved Feb 25, 2026, 04:17 AM UTC
The issue affecting Reserved IP service in sa-east110 (Brazil), us-west210 (US - California), and us-west211 (US - Pacific Northwest) has been resolved. The Reserved IP service is now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Minor February 21, 2026 [Cisco Secure Access]- Firewall Configuration Update Performance Degradation-Mumbai, Middle East and Saudi Arabia 2h 33m Policy Enforcement, Policy Enforcement, Policy Enforcement
Started Feb 21, 2026, 03:00 AM UTC· resolved Feb 21, 2026, 05:34 AM UTC
- investigating Feb 21, 2026, 03:00 AM UTC
We are currently encountering delays in the propagation of firewall policy changes in the Mumbai, Middle East, and Saudi Arabia regions. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
- investigating Feb 21, 2026, 04:23 AM UTC
Our engineering team is actively investigating the issue. We will provide another update as soon as any new information becomes available.
- monitoring Feb 21, 2026, 05:24 AM UTC
We are no longer seeing delays in firewall policy changes in the Mumbai, Middle East, and Saudi Arabia regions, and we continue to monitor the situation closely.
- resolved Feb 21, 2026, 05:34 AM UTC
The issue has been resolved. We apologize for any inconvenience caused and thank you for your patience.
Minor February 11, 2026 [Cisco Secure Access]- ZTA posture profiles not loading for some customers 1h 21m Zero Trust Access
Started Feb 11, 2026, 10:02 PM UTC· resolved Feb 11, 2026, 11:23 PM UTC
- investigating Feb 11, 2026, 10:02 PM UTC
We are investigating an issue affecting Cisco Secure Access, where some customers may be experiencing issues with loading ZTNA posture profiles. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
- investigating Feb 11, 2026, 10:26 PM UTC
We are still actively investigating the issue where some customers are experiencing ZTNA posture profiles not loading for multiple users. In addition, we have identified that VPN posture profiles are also impacted.
- identified Feb 11, 2026, 11:04 PM UTC
We have identified the root cause of the issue. Our engineering teams are actively working to implement a resolution and restore full functionality as quickly as possible
- resolved Feb 11, 2026, 11:23 PM UTC
The issue affecting ZTNA profiles and VPN posture profiles has been resolved.Thank you for your patience and understanding while we worked to restore full service.
Minor February 11, 2026 Cisco Secure Access – Dashboard Digital Experience Access Issue 1h 23m Dashboard
Started Feb 11, 2026, 09:12 PM UTC· resolved Feb 11, 2026, 10:35 PM UTC
- investigating Feb 11, 2026, 09:12 PM UTC
We are investigating an issue affecting the Cisco Secure Access Dashboard, where some customers are unable to open the Digital Experience element, including Experience Insights and ZTNA posture, within the dashboard. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
- investigating Feb 11, 2026, 09:46 PM UTC
We are still actively investigating the issue affecting access to the Digital Experience elements within the Cisco Secure Access Dashboard.We appreciate your patience and will provide updates as soon as new information becomes available.
- identified Feb 11, 2026, 10:16 PM UTC
We have identified the root cause of the issue. Our engineering teams are actively working to implement a resolution and restore full functionality as quickly as possible.
- resolved Feb 11, 2026, 10:35 PM UTC
We are pleased to inform you that the issue affecting access to the Digital Experience has been resolved. If you have any questions or need assistance, please contact our support team.
Minor February 6, 2026 Cisco Secure Access - Loss of Network Connectivity - Miami 3h 2m API, Cisco Secure Client, Data Loss Prevention, DNS and 10 more
Started Feb 06, 2026, 05:37 AM UTC· resolved Feb 06, 2026, 08:40 AM UTC
- investigating Feb 06, 2026, 05:37 AM UTC
We are currently experiencing loss of network connectivity at our Miami data center. As a result, all services hosted in this Data center are currently unavailable. Our engineering team is currently moving services out of rotation to backup datacenter and restore the services. We’re Here to Help If you have any questions or need assistance, please contact our support team.
- identified Feb 06, 2026, 06:07 AM UTC
We have identified the issue and are working to restore services.
- identified Feb 06, 2026, 06:58 AM UTC
Network connectivity has been restored for the Miami data center. We are in the process of bringing all services back into rotation. Our engineering team is closely monitoring progress.
- monitoring Feb 06, 2026, 07:46 AM UTC
All services at the Miami data center have been brought back into rotation and are currently operational. Our engineering team is actively monitoring the environment to ensure continued stability.
- resolved Feb 06, 2026, 08:40 AM UTC
The network connectivity issue at the Miami data center has been resolved as of 08:37 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.