Is Cisco Secure Access down?

Between 18:15 and 18:46 UTC on June 12, 2026, some customers using the Umbrella/Cisco SSE DNS resolver service with DNSCrypt may have experienced DNS resolution issues when traffic was served through Atlanta. The issue has been resolved, and DNS resolution has been restored. No further impact is expected.

Customers using DNS Steering Destinations with Resource Connector Groups in ZTA Profiles may experience issues with the related DNS steering after changes are made to the associated Resource Connector Group. When private resources are added to or removed from a Resource Connector Group, the DNS Steering Destination may no longer remain properly associated with that group. If this occurs, the defined DNS resolution through the Resource Connector Group may fail. As a mitigation step, customers can re-attach the Resource Connector Group to the affected DNS Steering Destination and save the DNS Steering Destination. Our engineering team is actively investigating. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

We are investigating a potential issue with all service affecting customers connecting to the Eu Central data center. Core service components of Cisco Secure Access are currently experiencing issues within the EU (Central 1) Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

We are continuing to investigate this issue.

The issue affecting all the core components in Europe (Germany) has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

This incident has been resolved.

On June 4th, 2026, between 17:09 UTC and 18:18 UTC, users experienced intermittent unavailability within specific components of the Cisco Umbrella and Cisco Secure Access dashboards. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

We are currently investigating a potential issue affecting Dashboard components, which may impact customers connecting to the Global service. Our engineering team is actively working to confirm the extent of the impact, identify the root cause, and implement a resolution. We will provide updates and additional details as new information becomes available.

Engineering has identified the source of the issue and is actively working on a resolution. We are committed to restoring service as quickly as possible and will share progress updates as the situation evolves. Thank you for your patience.

We are continuing to work on a fix for this issue.

Engineering teams are actively working toward a fix. Updates will be provided as progress is made.

As part of ongoing mitigation efforts, the ZTA App Portal service has been temporarily disabled as a precautionary measure to address the elevated volume of requests contributing to the current degradation. Engineering teams have confirmed this action and are actively monitoring systems to validate the expected reduction in traffic and confirm service stabilization. Updates will be provided as the situation progresses.

Our engineering teams are actively investigating reports of degraded performance affecting the Cisco Umbrella and Secure Connect dashboards. While initial mitigation efforts—including disabling the ZTNA App Portal and scaling the Unified Policy (UP) service—have been implemented, we are continuing to observe inconsistent performance. Some dashboard elements may fail to load or experience significant latency. The Unified Policy team is currently conducting a deep-dive investigation to identify the underlying cause and restore full system stability. We apologize for the continued disruption and appreciate your patience as we work toward a resolution. We will provide further updates as more information becomes available.

We are continuing to work on a fix for this issue.

This incident has been resolved. Engineering has restored Cisco Umbrella and Cisco Secure Access dashboard functionality, including impacted policy and administrative workflows. We will continue monitoring service health and completing follow-up analysis. No further customer impact is expected at this time.