Is Cisco Secure Access down?

This emergency maintenance activity was completed on July 30, 2026. We are publishing this notice retrospectively to provide customers with a complete record of the activity. Maintenance Details Cisco performed emergency maintenance on the load-balancing infrastructure supporting internet traffic in the US East region. The activity addressed a known issue with the existing load balancer and involved removing the affected load-balancing component to restore service stability. Date and Time July 30, 2026, from 18:34 UTC to 19:21 UTC. Impact During the maintenance window, customers using the affected US East environment may have experienced intermittent connectivity issues when accessing internet traffic. Service recovered after the mitigation was completed, and monitoring alerts began to clear automatically. No customer action was required. Affected Region US East (Miami) : csc_us-east-1_1_0 We're Here to Help If you have questions or need assistance, please contact Cisco Support or your Cisco representative.

We have identified an issue that may affect Cisco Secure Access customers with policies configured to block the "M365 Copilot" or "Microsoft Copilot" application categories. Affected customers may experience access issues with some Microsoft 365 services, including Outlook and Office applications, when related Microsoft hostnames are matched to these blocked application categories. Our engineering teams are currently mitigating the issue. As a workaround, customers experiencing this issue can temporarily remove or allow the "M365 Copilot" and "Microsoft Copilot" application category blocks in their policy, after reviewing the change against their organization’s security requirements. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

This issue has been resolved. Cisco Secure Access customers with policies configured to block the "M365 Copilot" or "Microsoft Copilot" application categories should no longer experience related access issues with Microsoft 365 services. Customers who applied the previously provided workaround can review and restore their policy settings as appropriate for their organization’s security requirements. Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.

We are currently investigating a critical issue affecting network infrastructure services globally. Customers may experience connectivity or access issues during this period. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We are coordinating across all relevant teams to ensure a swift resolution. Updates and additional details will be provided as new information becomes available. Thank you for your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

We continue to investigate the global network infrastructure issue. Our infrastructure provider is working on stabilizing their systems, and we are monitoring the situation closely. We are seeing intermittent recovery attempts, and service may be unstable during this time. Our teams remain engaged with our infrastructure provider and are working toward full service restoration. We will provide another update if there is significant progress. Thank you for your continued patience.

The network infrastructure issue affecting Cisco Secure Access services globally has been resolved as of 13:03 UTC. All services are now healthy and operating normally. Customers should experience full connectivity and access across all regions. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

This incident has been resolved.

The issue affecting Dashboard, Identity, Policy Enforcement, and Zero Trust Access services continues to impact new policy creation, new user connections, ZTA policy processing, ZTNA enrollment, firewall, and Remote Access VPN . Existing configurations and ongoing data traffic remain unaffected. Our engineering team is actively implementing mitigation actions to restore service. We will provide additional updates as more information becomes available.

Along with the previously communicated impact, customers using SCIM provisioning from Microsoft Entra ID (Azure AD), Okta, or Duo may experience failures synchronizing users and groups to Cisco Secure Access. As a result, new users, group membership changes, and identity updates will not be reflected until synchronization is restored. Existing policies and traffic enforcement for previously synchronized identities are not expected to be affected.

Mitigation actions have been completed, and the affected services are recovering. New policy creation, new user connections, ZTA policy processing, ZTNA enrollment, firewall, Remote Access VPN, SCIM provisioning, DLP policy propagation, and DLP reporting event processing are returning to normal operation. We are continuing to monitor service stability to ensure a full recovery.

Mitigation actions have been completed, and Cisco Secure Access services are operating normally. We're Here to Help If you have any questions or need assistance, please contact our support team.

We are investigating a potential issue with Dashboard , Identity, Policy Enforcement Zero Trust Access service affecting customers connecting globally. External customers may experiencing intermittent failures when calling the api.umbrella.com endpoint, impacting firewall and remote access VPN SSE rule creation Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

The issue may impact policy processing for ZTA traffic, which could result in issues accessing Private Resources. New policy creation and new user connections may also be affected. Existing configurations remain in place, and ongoing data traffic is not expected to be impacted unless it requires affected policy processing.

Mitigation actions have been completed in Europe. Cisco is continuing mitigation region by region and monitoring service stability throughout the process.

The mitigation has been successfully completed across all regions, and the affected Identity service is operating normally. Policy processing for ZTA traffic, ZTNA enrollment, new policy creation, and new user connections have been restored. Existing configurations and ongoing data traffic remain unaffected. We appreciate your patience while we worked to resolve this issue.