Is Cisco Secure Access down?

We are investigating an issue affecting web traffic through Cisco Secure Access data centers in the US (Virginia and Midwest) regions. Some customers may experience brief timeout errors when sending web traffic through Cisco Secure Access. Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.

We have identified the root cause of the issue affecting web traffic through the US (Virginia and Midwest) regions. The issue in the US (Virginia) region has been resolved, and services are operating normally. Remediation efforts remain underway for the US (Midwest) region, where customers may continue to experience brief timeout errors. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

The issue affecting web traffic through Cisco Secure Access data centers in the US (Virginia and Midwest) regions has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

We are investigating delays in configuration updates appearing in the dashboard for Resource Connector services in the United Kingdom (eu-west-2_1_0, eu-west-2_1_1). Existing traffic is not affected; customers may only notice that recent configuration changes take longer than usual to appear in the dashboard. Our engineering team is working to restore normal update times. We will provide further updates as the investigation progresses.

Configuration synchronization has returned to normal for Resource Connector deployments in the UK region (eu-west-2_1_0 and eu-west-2_1_1). We’re Here to Help If you have any questions or need assistance, please contact our support team.

We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

The issue affecting website loading error in Australia (Sydney) region has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

We are investigating an issue affecting internet traffic through tunnels in the China region. Customers may be experiencing a loss of internet connectivity . We are assessing the impact and will provide updates as more information becomes available.

The network tunnel connectivity issue in China has been resolved. We’re Here to Help If you have any questions or need assistance, please contact our support team.

We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Secure Access. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.

Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.

The third-party certificate issue affecting SWG traffic disruptions in Cisco Secure Access has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.