Cisco Secure Access incident

[Cisco Secure Access]- VPN Connectivity Issue - Ohio

Cisco Secure Access experienced a minor incident on April 7, 2026 affecting Remote Access VPN, lasting 37m. The incident has been resolved; the full update timeline is below.

Started: Apr 07, 2026, 06:52 PM UTC
Resolved: Apr 07, 2026, 07:29 PM UTC
Duration: 37m
Detected by Pingoru: Apr 07, 2026, 06:52 PM UTC

Affected components

Remote Access VPN

Update timeline

investigating Apr 07, 2026, 06:52 PM UTC

We are investigating a potential VPN connectivity failure affecting customers connecting to the US East data center Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
resolved Apr 07, 2026, 07:29 PM UTC

The issue affecting VPN connectivity for customers connecting to the US East data center has been resolved. All services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team