Cisco Secure Access Outage History

During our routine maintenance window on the Kubernetes cluster, we encountered an issue impacting the Miami region. Traffic continues to flow, but some customers may experience degraded performance. As a precaution, some customers may be moved to other data centers to ensure service stability. Our teams are working to restore normal operations and will provide updates as more information becomes available. Thank you for your understanding and cooperation. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your continued support as we work to enhance your Cisco Secure Access experience.

We are continuing to investigate this issue.

We are taking the Miami data center Out Of Rotation to address ongoing performance concerns. All customer traffic will be automatically redirected to the nearest data center to maintain service continuity. No disruption to customer traffic is expected during this transition. We will continue to monitor the situation and provide updates as needed.

We are investigating a potential issue with SWG FQDN service affecting customers connecting to the India, Asia, Europe Region across Multiple data center. Customer will not be able to access as SWG FQDN as the Service is not be able resolve the IP Cisco is currently working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are currently investigating an issue involving fail-open for DLP affecting services in the London region. Our teams are working to identify the cause and will provide updates as more information becomes available. Thank you for your patience and understanding. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your support as we work to enhance your Cisco Secure Access experience.

We are currently investigating a service availability issue affecting Secure Access in the Dubai. Some users may experience timeouts and difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

We are continuing to investigate this issue.

We are currently investigating an issue impacting one feature within the Investigate dashboard, specifically the DNS query volume. This affects the visibility of query volume data in the UI. All other Umbrella services, including DNS resolution, traffic handling, and policy enforcement, remain fully operational. Our team is actively working to restore normal data processing for the affected dashboard feature and will provide updates as they become available.

We are currently investigating an issue affecting Secure Access services in the Singapore (ap-southeast-1) and Stockholm ( eu-north-1_1_0) data centers. Some customers may be unable to access newly created private resources at this time. Our engineering teams are actively working to identify the cause and restore full functionality as quickly as possible. We will provide updates as more information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

We are still investigating the issue affecting Secure Access services in the Singapore (ap-southeast-1) and Stockholm (eu-north-1_1_0) data centers. Updates will be provided as more information becomes available. Thank you for your patience and understanding.

A backend mitigation has been implemented and we are working to confirm its effectiveness. Investigation into the root cause remains ongoing.

As part of our ongoing investigation, we have redirected traffic away from a subset of our infrastructure to test for service restoration. We are observing system behavior over the next several minutes to validate the effectiveness of this change. We appreciate your patience as we work toward a resolution.

We are currently investigating a service availability issue affecting Secure Access in the Osaka, Tokyo, and Sydney regions. Some users may experience difficulties accessing resources through the application portal or private connections. Our teams are actively working to identify the cause and restore full service as quickly as possible. We will share updates as more information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

We are investigating a potential issue with the Reserved IP service affecting customers connecting to the sa-east110, us-west210, and us-west211 data centers. Multiple reserved IPs are currently not reachable in these regions. As a result, network traffic may not pass through the affected reserved IPs, which could cause network connectivity issues for impacted customers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

We are currently encountering delays in the propagation of firewall policy changes in the Mumbai, Middle East, and Saudi Arabia regions. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

Our engineering team is actively investigating the issue. We will provide another update as soon as any new information becomes available.

We are investigating an issue affecting Cisco Secure Access, where some customers may be experiencing issues with loading ZTNA posture profiles. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are still actively investigating the issue where some customers are experiencing ZTNA posture profiles not loading for multiple users. In addition, we have identified that VPN posture profiles are also impacted.

We are investigating an issue affecting the Cisco Secure Access Dashboard, where some customers are unable to open the Digital Experience element, including Experience Insights and ZTNA posture, within the dashboard. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are still actively investigating the issue affecting access to the Digital Experience elements within the Cisco Secure Access Dashboard.We appreciate your patience and will provide updates as soon as new information becomes available.

We are currently experiencing loss of network connectivity at our Miami data center. As a result, all services hosted in this Data center are currently unavailable. Our engineering team is currently moving services out of rotation to backup datacenter and restore the services. We’re Here to Help If you have any questions or need assistance, please contact our support team.

We are investigating an issue impacting Data Loss Prevention (DLP) functionality for all location. Customers may experience reduced DLP effectiveness for AI-based policies only. There is no impact to creating or modifying policies, and all other DLP policies continue to function as expected. Our engineering teams are actively working to identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.

The feature "allow access to encrypted files" located under Secure, Advanced is designed to allow encrypted files to bypass blocking, is currently not functioning as intended. Our engineering team is actively working to resolve this issue.

It has been observed that since January 9th, the "Experience Insights" function is currently not operational in the Cisco Secure Access Portal. Engineering team is working to fix this issue.

Tenant configuration not Loading in Cisco Secure Access Dashboard We are currently investigating an issue causing Tenant configuration missing from the Cisco Secure Access dashboard. Customers will not be able to view configured tenants (new or existing) on the dashboard. However, the tenants are correctly configured on the backend and are functioning as expected. Updates will be provided as more information becomes available.

We are currently investigating an issue where users are getting error downloading ThousandEyes module profile from SSE dashboard.

We are currently investigating an issue affecting Data Loss Prevention (DLP) enforcement, and customers in this UAE region may not see their AI Guardrail policies being applied. Our engineering team is actively working to restore full service.