Cisco Secure Access incident

Cisco Secure Access - Direct connect issue - Europe

Critical Ongoing View vendor source →

Cisco Secure Access is currently experiencing a critical incident affecting API and Cisco Secure Client and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 09, 2026, 06:48 AM UTC
Resolved
Ongoing
Duration
● 1h 39m
Detected by Pingoru
May 09, 2026, 06:48 AM UTC

Affected components

APICisco Secure ClientData Loss PreventionDNSExperience InsightsNetwork Tunnel GroupsPolicy EnforcementRemote Access VPNRemote Browser IsolationReporting and LoggingReserved IPResource ConnectorWeb SecurityZero Trust Access

Update timeline

  1. investigating May 09, 2026, 06:48 AM UTC

    We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the data center. We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.