Cisco Secure Access incident

Cisco Secure Access - Non-Web Traffic Egress Degradation - Singapore (ap-southeast-1_1_1)

Notice Resolved View vendor source →

Cisco Secure Access experienced a notice incident on April 24, 2026 affecting Remote Access VPN, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 07:35 PM UTC
Resolved
Apr 24, 2026, 07:35 PM UTC
Duration
—
Detected by Pingoru
Apr 24, 2026, 07:35 PM UTC

Affected components

Remote Access VPN

Update timeline

  1. resolved Apr 24, 2026, 07:35 PM UTC

    Between 17:20 UTC and 19:00 UTC, we experienced a network connectivity issue impacting services in the ap-southeast-1_1_1 data center. During this period, non-web traffic egressed using alternate public IP addresses instead of Reserved IPs. Customers relying on Reserved IP allowlisting may have experienced connectivity disruptions as a result. The issue has been fully resolved, and all services are operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.