Cisco Secure Access incident
Cisco Secure Access - Timeout and Connectivity issues - Europe (France)
Cisco Secure Access experienced a minor incident on April 27, 2026 affecting Reserved IP and Web Security and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2026, 11:38 AM UTC
We are currently observing multiple monitoring failures affecting services in the Europe (France) data center. As a result, customers may experience timeouts and connectivity issues. Impacted services include Identity Apps, ZTNA CLAP, BAP, SWG, Reserved IP. Our teams are initiating further investigation and will provide updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Apr 27, 2026, 12:30 PM UTC
We observed intermittent connectivity issues in the Europe (France) region impacting multiple services. Most services have now recovered, and no disruption to customer service is expected. We will continue to monitor the situation and provide updates as needed. Thank you for your patience and understanding.
- resolved Apr 27, 2026, 12:48 PM UTC
All services in the Europe (France) data center are now healthy and fully operational. The recent connectivity and timeout issues have been resolved, and customers should no longer experience any disruptions. Thank you for your patience and understanding during this incident. If you have any questions or need assistance, please contact our support team.