Cisco Secure Access - Timeout and Connectivity issues - Europe (France)

Update timeline

1. investigating Apr 27, 2026, 11:38 AM UTC

   We are currently observing multiple monitoring failures affecting services in the Europe (France) data center. As a result, customers may experience timeouts and connectivity issues. Impacted services include Identity Apps, ZTNA CLAP, BAP, SWG, Reserved IP. Our teams are initiating further investigation and will provide updates as more information becomes available. Thank you for your patience and understanding.

2. monitoring Apr 27, 2026, 12:30 PM UTC

   We observed intermittent connectivity issues in the Europe (France) region impacting multiple services. Most services have now recovered, and no disruption to customer service is expected. We will continue to monitor the situation and provide updates as needed. Thank you for your patience and understanding.

3. resolved Apr 27, 2026, 12:48 PM UTC

   All services in the Europe (France) data center are now healthy and fully operational. The recent connectivity and timeout issues have been resolved, and customers should no longer experience any disruptions. Thank you for your patience and understanding during this incident. If you have any questions or need assistance, please contact our support team.