Change Healthcare Outage History

There were 26 Change Healthcare outages since February 5, 2026 totaling 1h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.changehealthcare.com

Critical February 5, 2026

Resolved: ACCUREG - ENGAGECARE PROVIDER : Eligibility verification is not being returned for all customers using the Engage Care Provider product.

Detected by Pingoru: Feb 05, 2026, 08:03 PM UTC
Resolved: Feb 05, 2026, 09:15 PM UTC
Duration: 1h 12m

Timeline · 2 updates

investigating Feb 05, 2026, 08:03 PM UTC

02/05/2025 [03:01:00 PM EST] The Engage Care Provider team is currently experiencing a processing issue for EV/Eligibility services. Teams are engaged and working to resolve the issue as quickly as possible. INC48241580
resolved Feb 05, 2026, 09:15 PM UTC

Engage Care Provider Services have been restored. Teams are working to reprocess Eligibility transactions.

Read the full incident report →

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