Change Healthcare incident

Resolved notice: RxConnect - ERX06 Processor Connection Is Down

Major Resolved View vendor source →

Change Healthcare experienced a major incident on February 7, 2026 affecting Pharmacy Network Solutions, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2026, 10:36 AM UTC
Resolved
Feb 07, 2026, 11:12 AM UTC
Duration
35m
Detected by Pingoru
Feb 07, 2026, 10:36 AM UTC

Affected components

Pharmacy Network Solutions

Update timeline

  1. investigating Feb 07, 2026, 10:36 AM UTC

    Starting at 12:00am CST on Feb 7th 2026 Pharmacy service switch transactions (RxConnect) transaction to Optum Rx BINs are seeing “ERX06 Processor Connection Is Down” errors. Teams are working ASAP to resolve this issue. INC/CSA/Ref # INC48277205

  2. resolved Feb 07, 2026, 11:12 AM UTC

    The incident has been resolved. The issue was fixed at 4:55 AM CST