Change Healthcare incident
Resolved notice: RxConnect - ERX06 Processor Connection Is Down
Resolved after 35 minutes, affecting Pharmacy Network Solutions, on February 7, 2026.
Starting at 12:00am CST on Feb 7th 2026 Pharmacy service switch transactions (RxConnect) transaction to Optum Rx BINs are seeing “ERX06 Processor Connection Is Down” errors. Teams are working ASAP to resolve this issue. INC/CSA/Ref # INC48277205
Affected components
Update timeline
- investigating Feb 07, 2026, 10:36 AM UTC
Starting at 12:00am CST on Feb 7th 2026 Pharmacy service switch transactions (RxConnect) transaction to Optum Rx BINs are seeing “ERX06 Processor Connection Is Down” errors. Teams are working ASAP to resolve this issue. INC/CSA/Ref # INC48277205
- resolved Feb 07, 2026, 11:12 AM UTC
The incident has been resolved. The issue was fixed at 4:55 AM CST
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