Change Healthcare experienced a minor incident on October 22, 2025 affecting Pharmacy Network Solutions, lasting 7d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Pharmacy Network Solutions
Update timeline
- investigating Oct 22, 2025, 10:00 PM UTC
The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted. Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.
- resolved Oct 30, 2025, 03:54 PM UTC
This incident has been resolved.