Change Healthcare incident

Resolved Notice- RCM Assurance Reimbursement Management Performance Issue with Rapid Retest

Major Resolved View vendor source →

Change Healthcare experienced a major incident on January 28, 2026, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 08:16 PM UTC
Resolved
Jan 28, 2026, 10:00 PM UTC
Duration
1h 44m
Detected by Pingoru
Jan 28, 2026, 08:16 PM UTC

Update timeline

  1. investigating Jan 28, 2026, 08:16 PM UTC

    Assurance Reimbursement Management is experiencing an issue with intermittent performance Edits as a Service (Rapid Retest). This may result in: Bad Gateway Error, Unauthorized Access Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. #INC48074899

  2. resolved Jan 28, 2026, 10:00 PM UTC

    Optum has resolved the earlier issue affecting Edits as a Service (Rapid Retest). Our teams have implemented corrective measures, and this functionality is working as expected. We will continue to monitor Assurance and address issues that may arise. If you experience additional problems, contact the Assurance Support team for assistance. Thank you for your patience as we worked to restore this functionality. #INC48074899